Branch Manager - Single Medium Branch
Required skills
- managerial experience
- budgetary experience
Role summary
We are seeking a Branch Manager for our Service Branch in Grand Junction, CO. This role involves leading all branch operations, driving business performance through financial and operational management, and building customer relationships. The manager will oversee service operations, manage warranty efforts, and foster a high-performing, safe workforce. Key responsibilities include analyzing financial performance, developing teams, ensuring customer satisfaction, and optimizing service delivery. A degree in Business Administration, Engineering, or a related field, along with Six Sigma Green Belt certification and significant managerial and budgetary experience, is required.
We are looking for a talented Branch Manager to join our team specializing in Service for our Branch in Grand Junction, CO.
In this role, you will make an impact in the following ways:
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Lead all branch operations and drive overall business performance by managing financial results, operational execution, and key business metrics in alignment with the Annual Operating Plan.
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Monitor and improve branch performance through balanced scorecard measures, profit and loss results, asset management, and other critical operational and financial indicators.
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Build and strengthen customer relationships while identifying new business opportunities, partnerships, and alliances that support branch growth and market expansion.
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Develop a deep understanding of Cummins’ business strategy, regional market dynamics, and cross-business-unit objectives to support informed decision-making and sustainable growth.
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Champion a customer-focused culture by driving customer satisfaction, improving Net Promoter Score (NPS) results, and ensuring exceptional service delivery across all branch operations.
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Oversee branch service operations by implementing standardized service processes, improving Repair Event Cycle Time, and driving continuous process improvements that enhance efficiency and customer experience.
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Lead warranty management efforts by monitoring submissions and rejections, identifying recurring product or service issues, and partnering with stakeholders to support ongoing quality improvements.
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Foster a high-performing, safe, and engaged workforce by ensuring compliance with health, safety, and environmental standards, managing facilities and resources, and developing employees through performance management and growth opportunities.
Responsibilities
To be successful in this role you will need the following:
Strong financial acumen to analyze branch financial performance, interpret key business metrics, manage profit and loss results, and make sound business decisions that support profitable growth.
Customer-focused leadership with the ability to build lasting customer relationships, understand customer needs, and deliver solutions that improve satisfaction and business outcomes.
Results-driven decision making to prioritize effectively, make timely and high-quality decisions, and consistently achieve operational, financial, and customer objectives.
Ability to build and lead high-performing teams by attracting, developing, coaching, and retaining talent while fostering accountability, collaboration, and continuous improvement.
Effective communication and influence skills to engage employees, customers, and stakeholders, communicate priorities clearly, and align teams around common goals.
Capability to direct work and drive engagement by providing clear direction, delegating responsibilities appropriately, removing obstacles, and creating an environment where employees can perform at their best.
Commitment to health, safety, and environmental excellence by championing a strong safety culture, ensuring compliance, and promoting responsible business practices throughout the branch.
Strong service operations and business management expertise to optimize service capability, capacity, and coverage, improve operational processes, and deliver consistent, high-quality customer support.
Ability to manage conflict and navigate diverse perspectives while fostering an inclusive workplace that values different backgrounds, experiences, and ideas.
Strategic business mindset with the ability to balance short-term operational priorities with long-term business growth, customer success, and organizational objectives.
Education, Licenses, Certifications:
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Six Sigma Green Belt certification required.
Experience:
Significant relevant experience required, including managerial and budgetary experience.
Qualifications
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
