Premium Clubs Manager, Bridgestone Arena
Required skills
- hospitality management
- high-volume setting
- managerial skills
- team-building skills
- inventory
- cost control
- purchasing
- financial management
- budgeting
- data analysis
Nice to have
- event days
- guest relations
- quality assurance
- projection reports
- cash
- payroll
Role summary
Delaware North Sportservice is seeking a Premium Clubs Manager for Bridgestone Arena in Nashville, TN. This role oversees club operations on event days, focusing on hospitality, team management, and guest experience. Responsibilities include hiring, training, scheduling, and supervising food and beverage teams, partnering with other management, handling guest relations, ensuring quality and safety standards, and preparing financial reports. Requires a minimum of 2 years of hospitality management experience, strong managerial and team-building skills, and experience with inventory, cost control, purchasing, and financial management. Ability to analyze data and work evenings, weekends, and holidays is essential.
Delaware North Sportservice is searching for a Premium Clubs Manager to join our team at Bridgestone Arena in Nashville, Tennessee. As a Clubs Manager, you will oversee the operations of the clubs department at Bridgestone Arena on event days. You'll experience the game day excitement, grow your hospitality career, and be part of team committed to creating moments that last.
Additional Details
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Unit Description
Delaware North is the concessions and retail partner at Bridgestone Arena dating back to 1996. The multipurpose venue is home to the NHL's Nashville Predators. We manage concession outlets and four clubs, including an exclusive lounge offering an all-inclusive food and beverage experience.
Responsibilities
- Hire and train food and beverage team members for the clubs department
- Schedule, coordinate, and supervise the club food and beverage team members and operation on event days; provide ongoing job performance feedback to team members
- Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
- Handle guest relations and ensure quality assurance standards are maintained
- Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of food service equipment
- Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place
Qualifications
- Minimum of 2 years of hospitality management experience required, preferably in a high-volume setting
- Strong managerial and team-building skills are essential
- Experience with inventory, cost control, and purchasing required
- Financial management accountability and budgeting experience required
- Ability to analyze data and make decisions independently
- Ability to work evenings, weekends, and holidays
- No degree required
