Hotel Customer Support Coordinator | Remote

RemoteRemoteFull TimePosted 11 days agoVisa sponsorship available

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Required skills

customer-focused
hotel
resort
planning
reservation support
accommodation-related questions
online booking platforms
industry resources
customer service
new reservation platforms

Nice to have

hospitality
reservations
related fields

Role summary

Seeking a dependable, customer-focused Hotel Customer Support Coordinator for a fully remote role. Responsibilities include assisting clients with hotel and resort planning, researching properties, managing reservations, and providing clear communication and support throughout the booking process. Requires strong customer service, interpersonal, research, and organizational skills, with comfort in learning new systems. Previous experience in customer service, hospitality, or reservations is helpful but not required.

Position Overview

We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements.

This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.

Key Responsibilities

Assist clients with hotel and resort research based on their preferences, dates, and budget
Review available accommodations, property features, and reservation options
Support clients with hotel booking and confirmation details
Communicate important reservation information and updates clearly
Assist with questions, modifications, and other reservation-related needs
Research property locations, amenities, room options, and available services
Maintain accurate client preferences and reservation records
Provide timely follow-up throughout the planning and booking process
Utilize online booking platforms and approved industry resources
Follow established procedures for reservations and client documentation
Deliver professional and courteous customer support

Qualifications

Strong customer service and interpersonal skills
Clear written and verbal communication
Excellent attention to detail and organization
Ability to research and compare information online
Comfortable learning new reservation platforms and systems
Ability to manage multiple requests and follow through independently
Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access

What Is Provided

Fully remote environment
Flexible scheduling
Training and ongoing educational resources
Access to booking and reservation tools
Hotel, resort, supplier, and destination resources
Continued learning related to accommodations and vacation planning

Ready to apply?

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