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Robotics, Healthcare Technology, Artificial Intelligence

Field Application Specialist

RemoteRemoteFull TimePosted 3 days ago

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Required skills

  • Moxi robots
  • Linux terminal
  • command line
  • reading logs
  • diagnose issues
  • hospital floors
  • map updates
  • training hospital staff
  • customer issues
  • field feedback

Nice to have

  • scripting
  • healthcare experience
  • hospital experience
  • electronics
  • robotics background

Role summary

Diligent Robotics is seeking a Field Application Specialist to deploy and support their Moxi robots in hospitals. This role involves setting up, testing, and troubleshooting robots, training hospital staff, and acting as a liaison between customers and the engineering team. The specialist will map robot navigation, update robot software, and resolve hardware/software issues. Responsibilities include creating training materials, providing on-call support, and sharing field feedback to improve robot functionality and integrations. A technical background in field service, IT, electronics, or robotics is preferred, along with strong troubleshooting and communication skills.

What we’re doing isn’t easy. But nothing worth doing ever is.

At Diligent Robotics, we’re building a future where robots work alongside human teams. Our robot, Moxi, works in hospitals across the country delivering supplies, medications and lab samples so nurses and clinical staff can spend more time with patients. Join our mission-driven, venture-backed team and help bring Moxi robots to new hospitals.

Responsibilities:

The Field Application Specialist will get Moxi robots up and running in hospitals: set them up, teach them how to navigate facilities, train staff, and fix issues until the site is ready to go live.

  • Install, set up, and test Moxi robots at new and expanding hospital sites.
  • Map hospital floors and teach Moxi robots to use doors and elevators.
  • Support live fleets as sites grow and change, including map updates, adding robots and expanding to new units.
  • Diagnose and fix hardware and software issues, and escalate complex problems with clear, detailed tickets.
  • Monitor robots during launches and keep implementation tasks on schedule.
  • Train hospital staff and leaders on working with Moxi robots, and build trust with nursing, pharmacy, lab and facilities teams.
  • Follow customer issues through to resolution and act as the customer’s advocate inside Diligent.
  • Share field feedback with Engineering and Product to improve Moxi robots, including support for new integrations.
  • Support network and site surveys for prospective and newly signed hospitals.
  • Write and update training materials, user guides and procedures that make launches faster and repeatable.
  • Provide on-call support before or after hours as needed.

    • Qualifications

  • Strong troubleshooting skills across hardware and software, with no hesitation to open equipment to diagnose issues when necessary.
  • Hands-on Linux terminal experience (command line, reading logs); coding or scripting is a plus.
  • Confidence explaining technical topics to diverse audiences of varying technical understanding, including clinical staff, facility teams, and hospital leadership.
  • Comfort working on your own in a busy, unpredictable environment and juggling priorities with little supervision.
  • Able to collaborate and support teammates, maintaining strong cross-functional teamwork when needed.
  • Healthcare or hospital experience is a plus, not a requirement.

    • What Makes You Stand Out

  • A technical background, whether through a degree, certification or hands-on work in areas like field service, IT/networking, electronics or robotics.
  • Up to 50% travel, often Monday–Friday, with occasional weekends.
  • A flexible schedule, including some nights, weekends and holidays, and before- or after-hours on-call support during launches.
  • Valid US driver’s license.
  • Ability to meet and maintain hospital vendor credentialing (e.g., drug screen, immunizations, background check).
  • Ability to stand and walk for extended periods across large hospital campuses, and to lift up to 40 lbs.
    • Ready to apply?
    You'll be redirected to Diligent Robotics's application page.

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