FRONT OFFICE MANAGER
Required skills
- Hilton Experience
- organized
- dependable
- detail oriented
- hotel systems
- reporting tools
- front office processes
- multitask
- professionalism under pressure
- hospitality
Nice to have
- growth opportunities
Role summary
The Front Office Manager is responsible for overseeing all front desk and guest service operations, ensuring a welcoming and efficient guest experience. This leadership role involves managing staff, including training, coaching, and performance reviews, as well as overseeing daily operations like check-ins, check-outs, and billing accuracy. The manager will handle escalated guest concerns, ensure compliance with hotel standards, and manage financial processes. Effective communication with other hotel departments and leadership is crucial. The position requires previous hotel front office leadership experience, strong communication, leadership, and problem-solving skills, and comfort with hotel systems. Flexibility to work various shifts, including holidays and weekends, is necessary.
Job Details: Job Location: Homewood Suites Carle Place - CARLE PLACE, NY, Position Type: Full Time, Salary Range: $66300.00 - $66300.00Salary/year, Job Shift: Any, You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading. The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service. What You Will Be Doing
- Lead daily front office operations, including staff supervision and scheduling
- Train, coach, and develop front desk and guest service team members
- Oversee check ins, check outs, reservations, and billing accuracy
- Resolve escalated guest concerns and service issues professionally
- Ensure compliance with hotel policies, brand standards, and procedures
- Monitor financial processes such as cash handling and end of day reporting
- Communicate effectively with housekeeping, engineering, and leadership
- Support hiring, performance reviews, and team development
- Maintain a welcoming, efficient, and service focused front office environment Why You Will Love It Here
- Leadership role with daily guest impact
- Opportunities for growth within hotel operations
- Supportive, team oriented environment Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now. EOE Qualifications: What Makes You You Hilton Experience Required.
- Previous hotel front office leadership experience required
- Strong communication, leadership, and problem solving skills
- Organized, dependable, and detail oriented
- Comfortable using hotel systems, reporting tools, and front office processes
- Able to multitask and maintain professionalism under pressure
- Passionate about hospitality and creating excellent guest experiences Flexible to work any shifts, including holidays and weekends.
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