Event Registration Manager

Department: Registration

Manager: Sr. Registration Manager

Direct Reports: No

Full time/Part time: Full-time

Status: Non-Exempt

Summary of Overall Job: 

The Registration Manager drives audience acquisition for e.Republic events—including custom virtual or in-person programs, regional summits, and in-house events. This role requires strong customer service skills, managing high-volume outreach via phone and email while ensuring accuracy and quality across all registration processes. The Registration Manager must be tech-savvy, with the ability to navigate registration platforms, CRM systems, and onsite equipment setup and use. The role also includes periodic travel to support onsite registration at events nationwide.

Essential Duties:

§ Provide excellent customer support via phone and email to internal and external customers surrounding their event needs.

§ Create and manage action plans with deadlines for assigned events, ensuring strict adherence to timelines.

§ Regularly assess event progress and collaborate with the Senior Registration Manager to address additional needs and ensure success.

§ Create, edit, and deploy event promotions utilizing marketing software.

§ Conduct follow-up outreach and communication via email and phone to drive event registrations and engage sponsors.

§ Maintain accuracy of the contact database by updating records, creating new contacts, and processing registrations.

§ Assist registrants with secure payment processing for fee-based events.

§ Conduct internet research for new event leads as necessary.

§ Produce accurate and professional event reports for internal and external clients.

§ Prepare and ship materials for events as required. This includes printing, stuffing, and folding of registration materials and badges, and other documents – in-house or on the road. This may require travel into the office if local.

§ Travel to events to provide onsite registration support, including setup of registration/exhibit areas (requires bending, lifting up to 50 lbs.), attendee check-in, and coordination with the onsite team. Maintain regular workload while traveling, which may include weekends.

§ Effectively manage workload responsibilities during periods of business travel. Some weekend travel may be necessary depending on event timing.

§ Setup, test, maintain, and troubleshoot onsite equipment and network which includes but is not limited to: MacBooks, laptops, printer, Wi-Fi hotspots, routers, and badge scanning application.

Skills/Qualifications:

§ 2+ years of office experience with strong organizational and communication skills, plus proven technology proficiency and adaptability to new tools and systems.

§ Must live and work in the Greater Sacramento Area.

§ Excellent written and verbal communication skills.

§ Highly organized and detail-oriented.

§ Effectively multitask in a fast-paced environment and be flexible with responsibilities.

§ Brings an ownership mindset, with commitment to follow-through and continuous improvement.

§ Must have a high level of technology literacy and be comfortable with problem-solving and troubleshooting programs, networks, and equipment such as printers, laptops, routers and modems.

§ Self-starter and able to work without supervision.

§ Proficient with Microsoft Excel, Outlook, and Word.

§ Typing of at least an average of 55 wpm.

§ Efficiently navigate the internet for research.

§ HTML experience a plus but not required.

§ Salesforce and/or HubSpot experience is a plus but not required.

§ Ability to bend, stoop, and lift up to 50 lbs.

§ Experience working in a remote organization is preferred.

§ Must reside in and be authorized to work in the United States.

§ Must maintain a work environment with reliable internet access.

This Job Description is subject to change.

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