Clinical Triage Specialist
Required skills
- medical terminology
- patient communication
- customer service
- multitasking
- prioritize
- documentation accuracy
- urgent situations
- escalation
- healthcare technology platforms
- EHR systems
Role summary
The Clinical Triage Specialist is a frontline clinical support role responsible for managing patient communications, prioritizing requests, and routing them to the appropriate care team members. This role acts as a bridge between patients and nursing staff, ensuring efficient communication, protecting nursing capacity, and improving response times. The specialist handles administrative and routine clinical support requests within established protocols, escalating complex issues requiring nursing judgment. Key responsibilities include maintaining patient access, continuity of care, operational efficiency, and a positive patient experience. The role requires proficiency in healthcare technology, EHR systems, and strong communication and organizational skills.
The Clinical Triage Specialist serves as the frontline clinical support resource for patients, caregivers, providers, and members of the care team. This role functions as the primary communication bridge between patients and nursing staff by receiving, documenting, prioritizing, and routing patient calls, messages, and care-related requests.
The Clinical Triage Specialist supports efficient patient communication, protects nursing capacity, improves response times, and ensures that patient concerns are directed to the appropriate care team member. Working within established protocols and scope of practice, the Clinical Triage Specialist manages administrative and routine clinical support requests while escalating concerns requiring nursing assessment, clinical judgment, or intervention.
This position plays a critical role in supporting patient access, continuity of care, operational efficiency, and a positive patient experience.
The Clinical Triage Specialist shall not independently assess, diagnose, interpret symptoms, provide medical advice, alter treatment plans, or make clinical decisions requiring professional nursing or provider judgment.
Required Competencies, Training & Travel Requirements (if applicable): |
Knowledge of medical terminology; understanding of Medical Assistant scope of practice; strong patient communication and customer service skills; excellent verbal and written communication abilities; strong organizational and multitasking skills; ability to prioritize competing demands effectively; attention to detail and documentation accuracy; ability to recognize urgent situations requiring escalation; proficiency with healthcare technology platforms and EHR systems; ability to work independently while maintaining collaboration with the care team; strong problem-solving and critical-thinking skills. Proficiency in electronic health records (EHR), Microsoft Office applications, patient engagement platforms, telephony systems, and electronic communication tools.
TRAVEL
|
Similar roles
- Connected Care Specialist- Immediately Hiring!!Electronic Caregiver · Las Cruces, NM · Onsite
- Connected Care SpecialistElectronic Caregiver · Las Cruces, NM · Onsite
- Triage SpecialistEyecare Partners · Remote · Remote
Salesforce Support Triage Specialist - Associate Director - New YorkFitch Group, Inc. · New York, NY · Hybrid
Triage Specialist-RN (Day Shift)- Care NavigationCentral Ohio Primary Care · Westerville, OH · Onsite
Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 3PM-11:30PMFrontier Behavioral Health · Spokane Valley, WA · Onsite
