ELEKS Verified
IT Services, Software Development, Business Consulting
Senior Customer Engagement Manager, JR856
LvivOnsiteFull TimeManager / HeadPosted 25 days ago
Required skills
- presales
- bid management
- proposal management
- IT outsourcing
- RFP
- RFI
- tender submissions
- project management
- stakeholders
- IT services
Nice to have
- public procurement procedures
- compliance requirements
- government contracting practices
- proposal win strategies
- executive summaries
- value propositions
Role summary
Eleks is seeking an experienced Customer Engagement Manager in Lviv to lead complex tender-based presales engagements within their Government Business Unit. The role involves managing end-to-end bid processes (RFI, RFP, formal tenders), coordinating cross-functional teams, and ensuring high-quality, compliant, and competitive submissions. Key requirements include 3+ years in IT services presales or bid management, strong project and stakeholder management skills, and experience with government tenders. Preferred qualifications include knowledge of public procurement procedures and bid management methodologies.
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements. ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions. 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
Practical experience managing complex RFPs, RFIs, or formal tender submissions
Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
Experience working with technical and commercial proposal documentation
Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
Excellent written and verbal English communication skills (Advanced)
Ability to work independently, manage competing priorities, and deliver under strict deadlines
Strong stakeholder management, problem-solving, and decision-making skills
Experience managing government or public sector tenders (USA/UA) Understanding of public procurement procedures, compliance requirements, and government contracting practices
Experience with structured bid management methodologies and APMP best practices
APMP/PMP certification or relevant
Experience developing proposal win strategies, executive summaries, and value propositions
Experience using AI tools to support bid development, document analysis, and proposal quality assurance
Experience managing several complex bids simultaneously Strong ownership and accountability for bid outcomes
Excellent planning, prioritization, and time management
Attention to detail and commitment to quality
Proactive and assertive stakeholder communication
Ability to coordinate cross-functional teams without direct reporting authority
Resilience and adaptability in deadline-driven environments
Continuous improvement mindset Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with a low level of bureaucracy
REQUIREMENTS
WOULD BE A PLUS
KEY COMPETENCIES
WHAT YOU WILL GET WITH ELEKS
