Information Technology & Services

IT Technician

Greenwood, SCOnsiteFull TimePosted 14 days agoVisa sponsorship available

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Required skills

IT Technician
troubleshoot IT issues
computers
printers
network
system
security
privacy
preventive maintenance
corrective maintenance

Role summary

The IT Technician is responsible for troubleshooting and resolving IT issues for both onsite and remote employees, focusing on computers, printers, and network systems. This role involves performing hardware and software installations, maintenance, and support for manufacturing IT equipment and audio-visual requests. Key duties include managing IT inventory, handling asset lifecycles, and unlocking user accounts in Windows AD. The position requires strong problem-solving, diagnostic, and communication skills, with the ability to work independently or as part of a team, and may require working after business hours or night shifts.

Job Description: IT Technician

Key Responsibilities

Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system.
Ensure security and privacy of networks and computer systems.
Perform preventive and corrective maintenance on computer equipment.
Assist onsite and remote employees with their computer and software related issues.
Software installation and basic network troubleshooting.
Setup and Imaging computers.
Support manufacturing IT equipment such as printers (laser and label).
Support audio-visuals request or issues on events or meetings.
Perform assets lifecycle for computers, printers and handhelds.
Manages IT inventory.
Unlock Windows AD user accounts.
Require working after business hour or night shift (as and when required).
Any other reasonable duties assigned by superior.

Qualifications and Skills

Technical aptitude to learn and follow instructions.
Problem solver and strong attention to detail.
Hands on experience with diverse computer systems and networks.
Ability to research solutions and work independently on tasks.
Broad knowledge in Windows client/server network environment.
Strong troubleshooting skills in Windows Operating System and O365 issues.
Excellent diagnostic and problem-solving skills.
Excellent communication and interpersonal skills.
Demonstrated ability to work in teams and individually.
Experiences working in Multi-National Company especially in production environment.
IT Professional Certification as IT Technician

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