Hospitality, Hotel Management, Real Estate

Night Auditor

Chula Vista, CAOnsitePart TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

customer service
hotel management system
cash transactions
credit card transactions
deposit
bank
guest services
check-in
check-out
end-of-day reports

Nice to have

upsell
service recovery

Role summary

The Night Auditor is responsible for checking guests in and out of the hotel, processing payments, providing customer service, and running end-of-day reports. This role requires excellent customer service skills, basic computer proficiency, and the ability to handle cash and credit card transactions accurately. The ideal candidate will be friendly, prompt, and professional, with a willingness to upsell services and handle guest complaints effectively.

Job Summary
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

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You'll be redirected to Excel Hotel Group's application page.

Night Auditor

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Required skills

Nice to have

Role summary

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