Air Export Agent
Required skills
- Air Export
- Freight
- Data Entry
- Track and Trace
- Arrival Notices
- Billing
- Customer Service
- Suppliers
- Regulations
- Operational Efficiency
Role summary
This role ensures the timely and accurate movement of air export freight and information while providing exceptional customer service. Responsibilities include managing freight process flow, accurate data entry, tracking shipments, communicating with overseas partners and customers, and ensuring compliance with regulations. The position requires effective communication, organizational skills, and proficiency in computer applications like Excel, Word, and PowerPoint. A Bachelor's degree or equivalent experience and 1 year of specific Air Export experience are necessary. IATA certification is preferred.
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export files and reporting
- Use Workflows on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated
- Meet KPI standards in accordance with the Company's procedure
- Overseas communications, timely responses to emails and requests (internal and external)
- Bachelor's Degree or equivalent work experience
- 1 year of Air Export specific experience
- Knowledge of air documentation / process
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Ability to type 45wpm
- IATA certification (preferred)
- Fluent in English
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Shift: Monday - Friday | 08:00am - 05:00pm
Reporting Structure
- Air Export Supervisor and Manager
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
