Air Import Agent
Required skills
- freight process flow
- data entry
- track and trace
- timely delivery
- customs purposes
- client billing
- Service Providers billing
- customer service standards
- supplier relationships
- compliance
Nice to have
- air documentation process
Role summary
This role ensures the timely and accurate movement of air freight and related information, providing exceptional customer service within the Air Import Department. Key responsibilities include managing freight process flow, accurate data entry into the operating system, tracking shipments, ensuring timely delivery, and handling customs documentation. The position requires effective communication, strong organizational skills, and proficiency in basic computer applications. A minimum of 6 months to 1 year of related experience is necessary, with knowledge of air documentation and IATA certification being a plus. The role involves meeting compliance regulations and company KPIs while fostering strong supplier relationships.
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English
Reporting Structure
- Air Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
