Healthcare

Office Manager - Optical Experience Required

Birmingham, ALOnsiteFull TimeManager / HeadPosted 12 days ago

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Required skills

Office Manager
retail sales
profitability
team member support
merchandising
inventory management
training
safety
Total Patient Experience
revenue

Nice to have

Industry related experience
ABO
NCLE
LDO
Optician’s License

Role summary

Seeking an Office Manager for an Optical Experience role to maximize retail sales and support patient medical needs. This position is responsible for the overall sales and profitability of an office location, managing all operations including team member support, merchandising, inventory, training, and safety. The role requires executing the Total Patient Experience (TPE) to drive revenue and profitability, exercising independent judgment, and potentially holding a State Optician’s License. Key duties include managing sales, team performance, facility maintenance, financial procedures, and daily operations.

PERKS

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).

Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.

Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.

Conduct performance reviews and compensation evaluations for the office team.

Exercise judgment and utilize tools to achieve revenue and EBITDA growth.

Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.

Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.

Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.

Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

Industry related experience will be beneficial

Management experience required

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

LICENSES AND CREDENTIALS

ABO, NCLE and/or LDO could be preferred

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

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Office Manager - Optical Experience Required

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Required skills

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