RiseMe
Eyecare Partners logo
Eyecare Partners Verified
Healthcare

Patient Coordinator

Lakeland, FLOnsiteFull TimeEntry-level (exp-based)Posted 11 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • Basic computer skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Reliable transportation
  • Team-oriented
  • Patient-focused

Role summary

A Patient Coordinator at Lakeland Eye Clinic acts as the first point of contact for patients, setting a positive tone for their visit through excellent patient care. This role involves essential administrative duties to ensure a smooth check-in and check-out experience. Responsibilities include providing exceptional customer service, managing patient flow, handling phone calls, collecting payments, and performing daily reconciliations and office upkeep. The ideal candidate will possess strong customer service and basic computer skills, with a desire to learn and grow within the practice.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Patient Coordinator Company: Lakeland Eye ClinicLocation: Lakeland, FL

Perks:

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Maternity Leave
  • Employee Discounts
  • Competitive Base Pay

    • Hours:

  • Full Time
  • Our offices are open Monday-Friday 8am-5pm
  • You may need to work a little earlier and/or later as needed

    • Requirements:

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

    • SUMMARY

    A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
  • Answer phones (both external and internal); assure prompt, courteous service at all times
  • Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
  • Manage patient flow in the office
  • Knowledge of common fees charged for common visits and collect correct payments
  • Complete daily reconciliations / close day / countdown cash drawer
  • General office duties and cleaning to be assigned by manager

    • QUALIFICATIONS

  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice

    • EDUCATION AND/OR EXPERIENCE

  • Minimum Required: High school diploma or general education degree (GED)
  • Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

    • LICENSES AND CREDENTIALS

  • Minimum Required: None

    • SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

    • PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

    • If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Ready to apply?
    You'll be redirected to Eyecare Partners's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.