Banking, Financial Services

Branch Manager (Pukalani Branch)

Pukalani, HIOnsiteFull TimeManager / Head$60,000–$115,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

retail sales
financial services
customer service
sales leadership
goal setting
coach teams
business development
digital tools
CRM platforms
sales pipelines

Nice to have

business
finance

Role summary

First Hawaiian Bank is seeking a Branch Manager for its Pukalani Branch. This role leads a team to deliver exceptional customer experiences, grow market share, and achieve operational excellence. Responsibilities include hiring, developing, and coaching staff to meet sales and service goals, managing daily operations, ensuring regulatory compliance, and representing the bank within the community. The ideal candidate has a High School Diploma or GED, 3 years of experience in retail sales or financial services with demonstrated success in customer service, operations, and sales leadership, and proficiency in digital tools and CRM platforms. MLO registration is required within 60 days of hire.

First Hawaiian Bank is currently seeking an engaging and dynamic Branch Manager to lead our team at the Pukalani Branch.

Work Schedule:

Monday - Friday 8:00am - 5:00pm; rotational Saturday's 8:30am - 1:30pm (hours may vary)

Compensation:

The pay range for the role is $60,000 - $115,000/yr; commensurate with experience.

Responsibilities

In this key role, the Branch manager leads the team to deliver exceptional customer experience, grow market share, and achieve operational excellence. The Branch Manager is responsible for hiring and developing staff, setting clear expectations, and coaching performance to achieve sales and service goals. The role manages daily operations, ensure compliance with regulatory and risk requirements, and represents the bank in the community by fostering trust, accountability, and long-term relationships.

Qualifications

The ideal candidate will have:

High School Diploma or GED required
Bachelor's degree in business, finance or related field preferred
Three years proven experience in retail sales or financial services, with demonstrated success in customer service, operations, and sales leadership, including but not limited to:
- Proven ability to lead goal setting, coach teams for performance, and drive business development
- Proficiency in using digital tools and CRM platforms to manage service delivery, sales pipelines and customer engagement strategies
Must possess a current driver's license and access to reliable transportation
Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 60 days of hire
Demonstrated baseline proficiency in the following skills required:
- Leadership and People development: Ability to lead and coach teams, set expectations and provide feedback
- Sales and Business Development: Ability to plan and manage sales activities, monitor pipelines, and support business growth
- Communication: Ability to communicate clearly in verbal and written form
- Customer Experience: Ability to apply regulatory standards, maintain controls, and support compliance
- Financial Management: Ability to manage budgets and review financial information to support decisions
- Technical Skills: Ability to use CRM and digital platforms to support team and customer needs

Ready to apply?

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