RiseMe
Fletcher Jones Automotive Group logo
Fletcher Jones Automotive Group Verified
Automotive Retail

Service Advisor

Mercedes-benz of HendersonOnsiteFull TimePosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • service advisor
  • customer concerns
  • repair orders
  • maintenance recommendations
  • technicians
  • internal teams
  • guest experience
  • follow-through
  • guest care
  • multiple priorities

Nice to have

  • automotive dealership experience
  • service advising experience
  • dealership management systems
  • service software
  • standard office applications

Role summary

Mercedes-Benz of Henderson is seeking a professional and customer-focused Service Advisor to join their team. The role involves serving as the primary point of contact for service guests, accurately documenting needs, coordinating with technicians, and communicating clearly throughout the repair process. Responsibilities include preparing repair orders, providing updates on pricing and timelines, and identifying opportunities to improve customer retention and department performance. The ideal candidate possesses strong attention to detail, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a guest-focused approach. Dealership or automotive service experience is preferred.

At Mercedes-Benz of Henderson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.

We are looking for a professional, customer-focused individual who is highly organized, communicates with confidence and empathy, and takes pride in delivering an exceptional service experience. The ideal candidate understands how to balance hospitality and sales effectiveness while maintaining trust with the customer.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

    • What You Will Do

  • Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience.
  • Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
  • Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
  • Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
  • Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
  • Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care.
  • Success in this role requires strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach.

    • What We Are Looking For

  • Experience in a dealership or automotive service environment, along with the ability to interpret customer concerns, translate them into clear repair instructions, and coordinate effectively with technicians and internal departments.
  • A strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service department workflow is highly valued.
  • We are seeking someone who is proactive, dependable, detail-oriented, and comfortable working in a performance-driven environment.
  • The ideal candidate must be able to build rapport quickly, handle difficult conversations with professionalism, and maintain a sense of urgency without sacrificing quality or guest satisfaction.

    • Qualifications

  • High school diploma or equivalent required
  • Automotive dealership or service advising experience preferred
  • Valid driver’s license and insurable driving record required
  • Ability to communicate effectively with customers, technicians, and management
  • Ability to prepare accurate repair orders and maintain detailed documentation
  • Basic proficiency with dealership management systems, service software, and standard office applications preferred

    • We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

    We are an Equal Opportunity Employer

    Privacy Policy

    Ready to apply?
    You'll be redirected to Fletcher Jones Automotive Group's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.