Foley Equipment Verified
["Machinery Manufacturing","Heavy Equipment Wholesale","Automotive Service"]
Engine Shop & Field Manager
ParkOnsiteFull TimeManager / HeadPosted 1 month ago
Required skills
- Engine Shop
- Field Service
- Manager
- Customer Service
- Employee Management
- Technicians
- Scheduling
- Service Department
Nice to have
- Engines
- Service Department Management
Role summary
Foley Industries is seeking an Engine Shop & Field Manager to oversee daily operations of the engine shop and field service department. This role involves scheduling work, managing technicians, and ensuring superior customer service and a positive work environment. Responsibilities include ensuring safety, communicating with customers and technicians on repairs and status, and verifying technicians have the necessary training and tools. Travel is required for training and assisting at other locations. The ideal candidate has previous employee management experience, excellent communication and customer service skills, and knowledge of engines and service departments.
If you enjoy taking care of customers and leading a team, consider joining us as an Engine Shop and Field Manager. You will be directly involved in the day-to-day success of the engine shop and field service department, scheduling work, communicating with customers and directing the work of technicians in the shop and in the field. Your focus will be on our customers and our technicians with the goal of providing superior customer service and fostering a great work environment. What You Will Do in This Role:
- Ensure work is performed safely
- Develop schedule to meet customer needs
- Communicate with customers and technicians on repairs, status, price and follow-up
- Ensure technicians have necessary training and tools
- Review work orders and their status
- Travel is required for training and/or to assist at other locations.
- Previous employee management
- Excellent communication and customer service experience
- Experience or knowledge of engines
- Experience working in a service department
- Previous employee management in a service department
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Full insurance benefits
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
