Workforce Planning Analyst

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Expected Hiring Range: $34.51 to $40.56 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: Yes 
Temp Duration: till approx Jan 14, 2028
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. 

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

• Forecast short- and long-term staffing requirements. 
• Develop, maintain, and publish schedules across multiple sites and job classifications. 
• Monitor real-time operations and workload queues to ensure resources align with customer demand. 
• Administer shift bids, vacation bids, schedule changes, and related workforce processes. 
• Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities. 
• Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights. 
• Maintain effective working relationships with operational teams and stakeholders across sites. 
• Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

• Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
• Valid BC Driver’s License
• Working knowledge of workforce management systems is required.
• Working knowledge of NICE WFM & NICE CxOne is an asset.
• Advanced level skills in MS Excel.
• Working knowledge of Power BI is an asset.
• Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Being able to work independently and part of the team.
• Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. 

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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