Sports Technology, Data Analytics, Software, Online Gaming, Media

Delivery Manager - League Operations

New York, NYHybridFull TimeManager / HeadPosted 2 months agoVisa sponsorship available

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Required skills

customer operations
project management methodologies
project plans
risks
dependencies
issues
change requests
Jira
Confluence
Smartsheet

Nice to have

sports technology
broadcast technology
SaaS
media
enterprise software
PMP

Role summary

Genius Sports is seeking a Delivery Manager for Customer Operations to oversee the planning, execution, and ongoing operational delivery of their products and services to customers. This role manages the entire customer delivery lifecycle, from implementation to post-launch stabilization and activation of new offerings. The Delivery Manager acts as the primary operational lead for assigned customers, ensuring solutions meet requirements and remain healthy. Key responsibilities include developing project plans, coordinating cross-functional teams (Commercial, Product, Engineering, etc.), resolving complex operational issues, leading seasonal readiness activities, and managing customer change requests. The ideal candidate has a Bachelor's degree or equivalent experience, 5+ years of experience in customer implementations or operational delivery, strong project management skills, and excellent stakeholder management abilities. Experience in sports technology, broadcast technology, SaaS, or enterprise software is a plus.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.

Key responsibilities

Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations

Build and maintain project plans, timelines, budgets and milestones

Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners

Act as the main point of contact for delivery for your assigned customers

Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed

Plan and run seasonal readiness, including testing, training and venue preparation

Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

What you’ll bring

Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience

5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment

Experience leading several customer projects and cross-functional initiatives at the same time

Strong stakeholder management skills, including with senior executives

Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies

Excellent communication, organization and problem-solving skills

Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

It’ll be a bonus if you know

Sports technology, broadcast technology, SaaS, media or enterprise software

Project management certification (PMP, PRINCE2, Agile or equivalent)

This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group’s benefits plan.

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

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