Medical Virtual Assistant (Urgent Care Support)

RemoteRemoteFull Time$40,000–$40,000 /moPosted 20 days agoHidden Gem · Himalayas

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Medical Virtual Assistant
Urgent Care Support
patient phone inquiries
administrative tasks
appointment scheduling
prescription issues
insurance verification
missing paperwork
medical terminology
HIPAA regulations

Nice to have

Athenahealth
eClinicalWorks
Spanish

Role summary

Seeking a Full-Time Medical Virtual Assistant for remote support of an Urgent Care facility. Responsibilities include managing patient phone inquiries, appointment scheduling, prescription assistance, insurance verification, and paperwork completion. Requires experience in healthcare customer service, knowledge of medical terminology and insurance processes, and proficiency with computer applications. Familiarity with EHR/EMR systems and Spanish language skills are a plus. This role offers a stable 7-hour workday and opportunities for professional growth.

Job Title: Medical Virtual Assistant (Urgent Care Support)

Job Type: Full-Time (7 hours per day)
Location: Remote
Salary: 40,000 per month

About the Role

We are looking for a Medical Virtual Assistant to support an Urgent Care facility by managing patient phone inquiries and administrative tasks. The ideal candidate will have experience in medical customer service and be comfortable assisting patients with appointment scheduling, prescription issues, insurance verification, and missing paperwork.

Key Responsibilities

Answer and triage patient calls professionally and empathetically.
Schedule, reschedule, and cancel appointments based on patient needs.
Assist with prescription-related concerns, including refill requests and pharmacy coordination.
Verify insurance coverage and in-network status for patients.
Help patients complete missing forms and paperwork.
Document patient interactions accurately and escalate complex issues as needed.
Maintain patient confidentiality and adhere to HIPAA regulations.

Qualifications

Experience as a Medical Virtual Assistant, Medical Receptionist, or in Healthcare Customer Service.
Familiarity with EHR/EMR systems (experience with Athenahealth, eClinicalWorks, or similar is a plus).
Knowledge of medical terminology, insurance processes, and scheduling protocols.
Strong communication skills in English (bilingual in Spanish is a plus).
Proficiency with computer applications and ability to learn new systems quickly.
Excellent problem-solving skills and attention to detail.

Why Join Us?

Work remotely with a stable 7-hour workday.
Support a healthcare team dedicated to patient care.
Opportunity for long-term engagement and professional growth.

If you have experience in medical customer support and want to make a difference in patient care, wed love to hear from you!

Originally posted on Himalayas

Ready to apply?

You'll be redirected to GENTASK Virtual Assistance Services's application page.