Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

This is a remote position.

Virtual Rockstar is hiring a full-timeMedical Virtual Assistant (Insurance Verification & Authorization Specialist)on behalf of a growing multi-location outpatient physical therapy practice in the Baltimore area.

This role is focused primarily on insurance verification, benefits review, and prior authorizations to help ensure patients are properly cleared prior to treatment and billing processes run smoothly. You will work closely with the internal team and insurance providers to maintain accurate patient insurance information and support a seamless patient experience.

This is an ideal role for someone who is highly detail-oriented, organized, proactive, and experienced in handling insurance workflows in a healthcare setting.

About the Practice

The practice is committed to providing personalized, high-quality care across three Baltimore-area locations, serving patients ages 12 and up with both traditional and specialized physical therapy services for orthopedic and spine conditions.

Their culture is guided by the values ofGrit, Shoshin (Beginner’s Mind), Candor, Ownership, Engagement, and Enjoy the Journey, shaping how they support both patients and team members every day.

The practice already works with several successful Virtual Rockstars and is excited to welcome another team member.

Key Responsibilities

Insurance Verification & Benefits Review

• Verify patient insurance coverage and benefits prior to appointments

• Review eligibility, copays, deductibles, coinsurance, and coverage limitations

• Update patient files with accurate and current insurance information

• Ensure insurance information is entered correctly into the system

Prior Authorizations

• Obtain pre-authorizations for medical procedures and therapy services as required

• Track authorization status and follow up on pending requests

• Maintain organized records of approved, pending, and expired authorizations

• Communicate with insurance providers to resolve authorization issues or discrepancies

Insurance Coordination & Documentation

• Liaise with insurance companies to clarify coverage details and resolve issues

• Assist with insurance-related inquiries when needed

• Maintain accurate documentation and ensure compliance with billing and coding requirements

• Generate basic insurance and authorization reports for management review

• Ensure confidentiality and HIPAA compliance at all times

Tools & Systems

• Insurance portals and payer systems

• PROMPT EMR system

• Microsoft Office / Google Workspace

• Communication platforms for phone and email support

Requirements

• Experience in insurance verification and prior authorizations within a healthcare setting

• Strong understanding of insurance benefits, eligibility, and payer requirements

• Experience communicating with insurance providers via phone and portals

• Excellent written and verbal English communication skills

• Strong attention to detail and organizational skills

• Ability to multitask and manage high-volume insurance workflows efficiently

• Experience in outpatient healthcare or physical therapy settings is a plus