Technical Operations Manager, Repair and Maintenance
Required skills
- network operations
- network engineering
- network construction
- telecommunication infrastructure
- FTTH/X
- construction quality processes
- predictive quality management
- proactive quality management
- reactive quality management
- financial planning
Nice to have
- critical stakeholders
- external partners
- internal groups
- efficient installations
- market performance
Role summary
The Technical Operations Manager, Repair and Maintenance, will drive product quality and customer experience improvements by analyzing field data and collaborating cross-functionally. Responsibilities include managing financial planning, monitoring network performance, leading troubleshooting efforts, and overseeing vendor performance. The role also involves providing local insights to centralized teams for refinement and innovation, and driving strategic initiatives to enhance customer experience and reduce business costs. A Bachelor's degree and 6 years of experience in network operations, engineering, or construction are required, along with experience in telecommunication infrastructure and construction quality processes.
At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
The application window will be open until at least November 1, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description:
As a Technical Operations Manager, specializing in repair and maintenance, you’ll drive product quality and customer experience improvements through data analysis and cross-functional collaboration. In your role, you will also manage financial planning processes, monitor network performance, and lead troubleshooting efforts. Additionally, you will manage vendor performance and provide local insights to centralized teams to drive refinement and innovation.
In this role, you’ll:
At a minimum we’d like you to have:
It’s preferred if you have:
The US base salary for this full-time position is $113,400 - $137,700 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
