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GFiber Verified
Telecommunications, Internet Service Provider

Repair and Maintenance Lead

Denver, COOnsiteFull TimeLead$134,400–$163,200 /yrPosted 2 months ago

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Required skills

  • fiber network management
  • fiber network deployments
  • people management
  • vendor management
  • operational improvement
  • process development
  • workflow development
  • cross-functional projects
  • budgeting
  • forecasting

Nice to have

  • customer connection program
  • customer connect lifecycle
  • contract management
  • network escalations
  • technical leadership
  • fault resolution

Role summary

GFiber is seeking an Operations Lead to ensure reliable and efficient network operations. This role involves monitoring network performance, performing maintenance, identifying and repairing issues, and leading a team. Responsibilities include managing operational activities like budget planning, schedule maintenance, stakeholder management, and reporting on national initiatives. The lead will also maintain GFiber infrastructure, support new equipment acceptance, execute customer connection programs, and implement a repair and maintenance program, potentially requiring non-standard hours. Establishing and managing vendor relationships through negotiation is also key. The role requires 10 years of experience in fiber network management/deployments and people/vendor management, along with experience in operational improvement, process development, and managing complex cross-functional projects. Budgeting, forecasting, reporting, capacity planning, QA, and network equipment turn-up/testing are also essential.

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least September 6th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

As an Operations Lead, you ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties and responding to network connectivity challenges. gFiber's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. You and your team will keep the network reliable and ensure that our users stay connected with our suite of applications, products and services. You perform critical tasks that maintain and improve network operations, and you take the technical lead in ensuring a reliable and efficiently operating network.At gFiber, our mission is to create abundant internet on networks that are always fast and always open. gFiber provides super fast internet to homes across the U.S. We want to bring gFiber to customers even faster, so we’re focused on making deployment more efficient and less intrusive.

In this role, you’ll:

  • Manage the planning and execution of complex and sometimes competing tasks that support our ongoing network operations. This includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting and national level initiatives.
  • Develop and grow a talented Operations Team
  • Maintain gFiber infrastructure in the market(s) on an ongoing basis. Support new acceptance of active network equipment/electronics, execute Last Mile programs (customer connections) to support gFiber growth.
  • Implement a repair and maintenance program to fulfill internal service requirements, which at times will require being available during non-standard business hours and perform New Plant Testing and Acceptance to ensure products meet quality standards and provide the best experience possible.
  • Establish and manage positive vendor relationships through effective negotiations and communication.

    • At a minimum, we would like you to have:

  • 10 years of experience with fiber network management and/or deployments.
  • 10 years of people and vendor management experience.
  • Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.
  • An established track record in budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing and acceptance.

    • It’s preferred that you have:

  • Experience managing a customer connection program, including the full customer connect lifecycle, experience with contract and vendor management.
  • Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
  • Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment: routers, switches, firewalls, encoders, optics and DWDM.
  • Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.

    • The US base salary range for this full-time position is between $134,400 - $163,200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

    gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

    It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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