Senior Rebates Coordinator

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!o Competitive base pay and performance bonuses, dependent on roleo Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo 401K with employer match and 100% immediate vestingo Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo Paid Volunteer Time Off (VTO) Annuallyo Tuition Reimbursement o Parental Leave o Business casual work environment
What does it mean to be a Senior Rebates Coordinator at GLS? The Senior Rebates Coordinator is responsible for managing and resolving severely delinquent accounts that have rolled out of the early and mid-stage collections process. This role involves working directly with dealerships to recover outstanding rebate products, conducting in-depth research, and making recommendations to leadership regarding next steps. The Senior Rebates Coordinator plays a key role in carrying out specialized administrative processes, strengthening dealer relationships, safeguarding company assets, and ensuring compliance with established processes.

How will you drive value within the organization as a Senior Rebates Coordinator?

Manage a portfolio of accounts with a focus on collecting outstanding rebate products

Make purposeful outbound calls to dealerships with significantly past-due rebate obligations to ensure resolution

Research dealerships using all available tools and resources, including internal systems, online databases, agency websites, and other investigative methods

Place outbound calls to consumers, dealers, insurance companies, and other third-party contacts to support the assigned recovery process and obtain resolutions on accounts

Partner with internal teams to enhance the customer and dealer experience while ensuring quality assurance standards are met

Provide recommendations to leadership regarding early- and mid-stage collection efforts to improve process effectiveness; and provide feedback and potential solutions about process efficiency and ways to improve the customer and dealer experience

Relay unresponsive dealerships to leadership with a clear outline of all collection efforts made

Support departmental responsibilities through cross-training and administrative functions, which may include: Indexing documents, drafting customer/dealership correspondence, completing cross-departmental assignments, overrides, cutting checks/final reviews, buybacks, unidentified payment review, QA and new hire training support

Manage a full queue while also assisting with escalations

Provide recommendations regarding offsetting dealer accounts and escalating matters for legal action when necessary

Collaborate with GLS Management and the Legal Team to prepare legal files and generate legal demand letters

Accurately maintain documentation and records to support legal processes

Perform additional assignments and special projects as required by the needs of the company or as directed by leadership

What should you already know to be successful as a Senior Rebates Coordinator?

High School diploma or equivalent required

Minimum of one (2) year experience in a relevant customer service role required, automotive industry preferred

Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

Must be organized to be able to stay on track for time-sensitive deadlines

Ability to work with a diverse customer and workforce population

Strong verbal and written communication skills

Team player that can adapt in a fast pace and changing environment

Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required

Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity

Remain in a stationary position up to 100% of the workday

Constantly operate a computer and other standard office equipment

Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects

Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Schedule:

 This is a non-exempt, full-time position

Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm

Regular, predictable attendance is required, including overtime hours as business demands dictate

Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy NoticeGLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employeesPlease visit www.glsauto.com for information about our great company and other amazing opportunities
 Applicants have rights under Federal Employment LawsFamily and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)