Customer Engineer IV, Outcome, TMEG, Google Cloud

Los Angeles, CAOnsiteFull Time$192,000–$267,000 /yrPosted 2 months agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

cloud native architecture
customer-facing
deployment planning
orchestration
change management
programming languages
systems design
executive leaders

Nice to have

Infrastructure Modernization
Application Modernization
Data Management
Data Analytics
AI
Networking

Role summary

Google Cloud is seeking an Outcome Customer Engineer (OCE) for its Telco, Media, Entertainment, or Gaming (TMEG) industry team. This role focuses on driving initial and ongoing revenue for customers by clearing technical blockers and ensuring they maximize their Google Cloud Platform (GCP) investment. The OCE will manage deployment plans, provide technical leadership to customers and partners, and directly impact workload velocity and consumption. Blending sales, market knowledge, technical engagement, and project management, the OCE will prove GCP's value, accelerate customer adoption, and identify expansion opportunities, ultimately driving customer success and future renewals.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in deployment planning, orchestration, or change management.
Experience in programming languages, debugging, or systems design.
Experience working with, or presenting to technical stakeholders or executive leaders.

Preferred qualifications:

Experience selling technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations or Security.
Experience with Google Cloud products and differentiation from competition.
Experience working with product and capacity teams to resolve technical and capacity blockers.
Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.

About the job:

As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE) within Telco, Media, Entertainment, or Gaming industry (TMEG), you will drive initial and ongoing revenue ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.

You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

Develop and orchestrate a structured, deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
Identify expansion opportunities for new workloads within the account during project execution.
Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Ready to apply?

You'll be redirected to Google's application page.