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Salesforce Support Analyst - Full Remote

RemoteRemoteFull TimePosted 1 month agoHidden Gem · Himalayas

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Required skills

Salesforce
Conga Composer
Form Assembly
English fluency
Agile
system configurations
custom objects
triggers
Conga Reports
Form Assembly forms

Role summary

Seeking a REMOTE Salesforce Support Analyst for a long-term engagement with an international organization. The role involves managing support activities for Salesforce, Conga Composer, and Form Assembly implementations, providing end-user support, and performing system configurations. Responsibilities include creating reports and forms, maintaining documentation, assisting with system maintenance and requirements gathering, supporting data activities, and developing training materials. Candidates must be fluent in English and work 4-6 hours per day during New York office hours.

Category: IT Services Location: Fort Colombo Sri Lanka For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees. Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM. Tasks and responsibilities:

Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;

Provide end-user support

Perform system configurations such as working with custom objects, triggers, and workflows.

Create and maintain Conga Reports;

Create and maintain Form Assembly forms/campaigns;

Create and maintain complete documentation for configuration specifications;

Assist with system maintenance;

Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;

Communicate technical solutions/concepts with trade-offs, risks, and benefits;

Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;

Develop and conduct training sessions and update training materials;

Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;

Profile:

Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;

Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;

+5 years of experience configuring and deploying Salesforce solutions;

3 years of experience in building forms and reports with Form Assembly and Conga Composer;

Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;

Fluent in English;

Interested Please send your resume and motivation to . Details
Originally posted on Himalayas

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Salesforce Support Analyst - Full Remote

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Required skills

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