Luxury Goods & Jewelry, Retail

Store Manager (Upper West Side)

New York, NYOnsiteFull TimeManager / Head$75,000–$85,000 /yrPosted 25 days ago

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Required skills

Retail Leadership
Store Performance
KPIs
Customer Clienteling
Talent Development
Customer Experience
Customer Complaints
Visual Standards
Daily Store Operations
Scheduling

Nice to have

Brand Ambassador
Product Knowledge
Industry Knowledge
Action Plans
New Business
Repeat Business

Role summary

The Store Manager for the Upper West Side location is responsible for the store's overall performance, talent initiatives, operational execution, visual standards, and customer experience. The ideal candidate is motivated, adaptable, coachable, values-oriented, a strong talent developer, and passionate about the brand. Key responsibilities include sales leadership, driving store performance and KPIs, customer clienteling, recruiting, onboarding, and developing talent, ensuring excellent customer service, executing visual standards, and managing daily operations including scheduling and inventory. This role requires at least one year of retail leadership experience and flexibility to work various shifts.

About The Role:

As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. This opening is located at our Upper West Side location.

Your Day to Day May Include:

Sales Leadership

Responsible for overall store performance and KPI’s

Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole

Experienced in creating effective action plans to maintain or improve performance

Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

Proven track record in recruiting, onboarding, and developing both internal and external talent

Effective in your communication style, and your messaging energizes and encourages others to want to work together

Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust

Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

Passionate about providing the best customer experience to purchasing and non-purchasing customers

Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation

Capable of leading and coaching through return policies, while also prioritizing the overall customer experience

Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented

Capable of leading execution of brand visual standards and updates

Operations:

Capable of executing daily store operations in a timely and efficient manner

Experienced in scheduling team members to the needs of the business and budget

Experienced in managing store inventory with a high level of detail and organization per SOPs

Willing and capable of leading opening / closing duties

You could be great for this role if:

You are adaptable and easily manage change

You are organized and have excellent time management skills

You have an eye for spotting and recruiting talent

You are motivated and results driven

You are coachable and receive feedback

You are passionate about the gorjana brand

Minimum requirements:

At least one year experience in a retail leadership position

Must be over the age of 18

Ability to lift or move at least 50 lbs

Ability to bend, squat, twist and reach

Ability to stand and/or walk for at least 6 hours per shift

Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts

Ability to work full time hours, with open availability

Compensation:

Salary range $75,000- $85,000 (range may vary based on experience)

Commission and bonus opportunities

Employer Sponsored Medical, Vision, Dental and Life Insurance Benefits for employee + family

Additional Perks & Benefits

Generous employee discount and product perks program

Maternity & Disability Benefits

401K and matching program* (waiting period applies)

Paid Vacation and sick time

Opportunities to grow with the brand and develop your skills

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

Ready to apply?

You'll be redirected to gorjana's application page.

Store Manager (Upper West Side)

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Required skills

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