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Clinic Manager

Walker, MIOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

  • Ophthalmology
  • Clinic Manager
  • Clinical Staff
  • Ophthalmic Technicians
  • Customer Service
  • Process Management
  • Patient Focused
  • Surgical Procedures
  • Medication Refills
  • Visual Fields

Nice to have

  • PACS

Role summary

Grand Rapids Ophthalmology is seeking a Clinic Manager in Walker, Michigan, to oversee clinical staff processes and day-to-day operations within the ophthalmology department. The role involves leading Ophthalmic Technicians, ensuring exceptional customer service, managing patient flow for various diagnostic tests, maintaining accurate electronic health records, and overseeing patient communication. Key responsibilities include managing prior authorizations, refills, schedules, and referrals, while enforcing HIPAA and OSHA standards. This position requires a minimum of 5 years of experience leading a clinical team in ophthalmology and 5 years of EMR experience. A High School Diploma or GED is required, with COA or COT certification being preferred.

Company: Grand Rapids OphthalmologyJob Title: Clinic ManagerDepartment: OphthalmologyReports To: Clinic DirectorLocation: Walker, Michigan

As an Ophthalmic Clinic Manager, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently enter, interpret, and lead assigned Ophthalmic Technicians in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Skills and Abilities:

  • Create an environment of exceptional customer service
  • Process management and adapting to process demands
  • Effective communication within scope of responsibility
  • Display a professional attitude; ensuring all staff greet patients promptly with the smile and thank them when they leave
  • Practice patient focused urgency at all times within the conduct of the care visit
  • Support Clinical Manager in the guidance and supervision of clinical staff consistent with the ECP employee handbook

    • Essential Functions

  • Lead assigned functional teams in providing exceptional customer service during every patient encounter
  • Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.
  • Ensure staff are able to and are correctly submitting assigned physician escribed medications, and medication refills to patients' pharmacies.
  • Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.
  • Ensure all patient information gathered during the exam is accurately reflected in electronic health records by assigned team members.
  • Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient focused
  • Maintain sanitary use of equipment throughout the care visit for their assigned team
  • Assistance to the Clinical Manager in training, staff development plans and performance evaluations
  • Manage prior authorizations, patient refills, doctor schedules, and referral correspondence for assigned team
  • Advise Clinical Manager on functional team staffing in support of the doctor’s schedules to comply with all company policies
  • Deploy company objectives where applicable
  • Enforce HIPAA and OSHA standards along with ECP identified best practices in the conduct of care among team members
  • Other duties as assigned
  • Some Saturdays may be required

    • Minimum Requirements

  • High School Diploma or GED equivalent required
  • 5 years (minimum) leading a clinical team in ophthalmology
  • Previous experience with management of PACS or similar systems (desirable)
  • 5 years EMR experience and medical documentation
  • Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred
  • Favorable result on background check required
  • Must be able to provide proof of their identity and their right to work in the United States

    • Please do not contact the office directly – only resumes submitted through this website will be considered. If you need assistance with this application, please contact (636) 227-2600

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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