Membership Director - Full-time

Build connections. Grow membership. Strengthen our community. Direct branch membership operations in a fashion that promotes exceptional service, member engagement and retention, and implementation of Association lead strategies for growth. Maintain communications that build awareness of opportunities provided by the Y and promote positive public image. Why You’ll Love This Role

• Make a Difference: Lead membership growth by creating welcoming experiences that build lasting connections and a sense of belonging at the GLC YMCA.
• Grow Professionally: Access training, certifications, and leadership development.
• Collaborative Culture: Work with a passionate team committed to helping our members—and our community—thrive.

What You’ll Do

• Support association and branch membership strategies to meet retention, service, and growth goals.
• Hire, train, evaluate and supervise assigned staff and volunteers in accordance with Association Human Resource procedures and policies. Provide support and guidance one-on-one as needed through regular staff meetings, ensuring knowledgeable staff, productive operations, and exceptional service. 
• Provide accurate and timely communication regarding pertinent program and registration information to program membership and desk staff. 
• Produce staff schedules in accordance with branch needs to ensure adequate staffing and smooth operations; personally cover shifts if necessary. 

What We’re Looking For

• Bachelor’s degree in related field, preferred. 
• At least 3 years’ business administration & staff management experience required. 
• Working knowledge of Microsoft Office software. 
• Ability to work a flexible schedule as needed, including early mornings, evenings, and weekends. 
• Attention to detail and accuracy, ability to work independently, and problem solve. 
• Experience and comfort working with technology, navigate software, basic office equipment, cash handling and professional written and verbal communication skills. 

What's In It for You ​The Glacial Community YMCA offers a positive and healthy work culture along with competitive salary and benefits. Benefits package includes: Health/Vision, Dental, Life, and Disability Insurance opportunities; Retirement; Membership, Program, and Child Care Discounts; paid time-off; development opportunities; Christian values-based work environment. Location: Roehl Family YMCA, Oconomowoc, WI CLICK HERE for complete position description. The YMCA is a leading non-profit organization committed to strengthening community through Youth Development, Healthy Living, and Social Responsibility.