Move-In Coordinator

True Connection Communities (TCC) is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. At TCC, every day is an opportunity at our Senior Living Community for all our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way. Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all. At True Connection Communities, you’ll find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does. For more information on True Connection Communities visit www.trueconnectioncommunities.com. 

The Move-in Coordinator’s primary responsibility is to ensure a smooth and successful transition of a new Resident into the community. 

*Ideal Schedule would be Sunday - Thursday (*off Friday/Saturday)

Duties and Responsibilities

• Works directly with new Residents and their families to finalize paperwork and requirements for admission.
• Coordinates all aspects of the move-in and move-out process, including scheduling, logistics, parking, utilities, and move day activities.
• Maintains an active and accurate rent-ready inventory list by partnering with the Director of Sales, Executive Director, and Maintenance Director to monitor apartment readiness, identify upcoming availability, and ensure apartments are prepared to support timely move-ins.
• Provides sales support by conducting tours, handling telephone inquiries, hosting events, participating in community marketing outreach programs, and assisting with closing prospective Residents.
• Serves as a sales resource by responding to and managing leads when the Director of Sales or Executive Director is unavailable, ensuring timely follow-up and continuity of the sales process.
• Assists in moving prospects through the sales process by conducting tours, overcoming objections, and advancing each lead to the next mutually agreed-upon, time-sensitive step.
• Maintains daily prospect outreach, follow-up activities, and documentation in Salesforce to ensure data integrity and timely lead management.
• Participates in all Power Hours, sales meetings, and other sales activities designed to drive occupancy and move-in goals.
• Supports weekend sales coverage by working a regular schedule of either Tuesday–Saturday or Sunday–Thursday, based on business needs.
• Compiles reports accurately and timely, including but not limited to weekly activity reports.
• Implements protocols to ensure a smooth and welcoming transition for new Residents into and out of the community.
• Coordinates move-in and move-out details with team members across all departments to ensure an exceptional Resident experience.
• Maintains inventory of marketing collateral and sales materials.
• Encourages teamwork through positive collaboration with all departments.
• Promotes a professional image through appearance, communication, and conduct.
• Performs other duties as assigned.

Qualifications

• Exhibits excellent customer service and public relations skills.
• Displays patience, tact and a cheerful disposition even under stressful circumstances.
• Promotes the community in a positive manner and effectively communicates the community values to Residents, families, visitors and Associates.
• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.
• Demonstrates proficiency in Microsoft Office and other marketing relating software.
• Desire to serve seniors.
• Effective problem-solving skills

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

The Move-in Coordinator works in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners, photocopiers, and filing cabinets. This position also works within the Senior Living Community, where there may be possible exposure to communicable diseases and infection, exposure to latex, possible exposure to blood-borne pathogens, possible exposure to various chemical, infectious, or biological hazards, and possible exposure to pets.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. 

True Connection Communities is a Drug-Free/Smoke-Free Workplace.