Hair Shunnarah Trial Attorneys Verified

Legal Services, Law Firm, Personal Injury Law

IT Support Specialist - Metairie | Bjorn Carter

Metairie, LAOnsiteFull Time$55,000–$65,000 /yrPosted 8 hours ago

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Required skills

IT ticket triage
prioritization
resolution
on-site technical support
remote technical support
hardware troubleshooting
software troubleshooting
network troubleshooting
connectivity troubleshooting
user account management

Nice to have

IT support ticketing systems
enterprise infrastructure
IT department operations
multiple locations

Role summary

Insurance Claim HQ is seeking an experienced and service-oriented IT Support Specialist for an on-site role in Metairie, supporting a law firm's technology needs. The position involves providing hands-on technical support to local and remote employees across multiple states, troubleshooting hardware, software, and network issues, managing user accounts, and assisting with IT projects and operations. The ideal candidate is technically proficient, organized, and enjoys helping others, with strong problem-solving skills and the ability to work independently. Required qualifications include excellent communication and organizational skills, solid understanding of Microsoft OS, TCP/IP, DNS, DHCP, workstation hardware, and CompTIA A+ or Network+ certification.

What You'll Do:

Insurance Claim HQ is seeking an experienced and service-oriented IT Support Specialist to join our team in an on-site role supporting our law firm's technology needs.

Our firm operates across multiple states, with both in-office and remote employees throughout the United States. This position will provide hands-on technical support for local staff while also assisting remote employees across our various locations.

The ideal candidate is technically proficient, resourceful, organized, and enjoys helping others. They should be comfortable troubleshooting a variety of technical issues, managing competing priorities, and contributing to day-to-day IT operations and projects.

Specifically, You Will:

Perform IT ticket triage, prioritization, and resolution

Provide on-site and remote technical support to employees across multiple states

Troubleshoot hardware, software, network, and connectivity issues

Manage user accounts, access permissions, and onboarding/offboarding technology needs

Install, configure, and maintain workstations, software, and other IT equipment

Assist with IT projects, system implementations, and ongoing technology improvements

Maintain accurate IT documentation, records, and reporting

Support the day-to-day operations of the firm's IT infrastructure

What You Need:

Required Qualifications

Friendly, service-oriented personality with a willingness to adapt and learn

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

Strong technical support skills, including end-user support, software and hardware installation, and troubleshooting

Solid understanding of Microsoft operating systems, TCP/IP, DNS, DHCP, and workstation hardware

CompTIA A+ and/or Network+ certification

Ability to prioritize competing requests and manage project workflows effectively

Strong problem-solving skills and the ability to work independently

Preferred Qualifications

Experience with IT support ticketing systems

Experience supporting enterprise infrastructure and IT department operations

Experience supporting remote users across multiple locations

What You Get:

Salary: $55,000–$65,000 per year

Employer-paid health insurance

401(k)

Paid time off

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