Travel Support Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

We are looking for reliable, service-focused individuals to join our remote team as Travel Support Specialists. This position centers on assisting clients throughout the vacation process by answering questions, researching requested services, coordinating arrangements, and keeping important information organized.

You may support clients planning resort stays, cruises, all-inclusive vacations, family trips, couples getaways, group experiences, tours, and international travel.

What You'll Be Responsible For

• Respond to client inquiries and collect information needed to begin planning
• Research vacation services based on destination, dates, preferences, and budget
• Locate and compare hotels, resorts, cruises, transportation, tours, and activities
• Provide clients with relevant choices and planning information
• Assist with coordinating selected services through approved supplier systems
• Review reservation information to help ensure accuracy
• Keep confirmations and other important trip documents organized
• Track deposits, final payments, and time-sensitive requirements
• Follow up when client decisions or additional information are needed
• Communicate reservation updates and important pre-trip information
• Help with routine changes, questions, and service requests
• Document client communications and maintain accurate records
• Stay familiar with supplier procedures, destination information, and current vacation offerings

Qualifications

• Customer-service oriented with professional communication skills
• Strong organization and follow-through
• Detail-focused and comfortable handling reservation information
• Able to research and compare options efficiently
• Capable of managing multiple requests and deadlines
• Comfortable working independently in a remote environment
• Basic computer, email, and internet proficiency
• Willing to learn new supplier and reservation systems
• Dependable, responsive, and receptive to continued learning
• Reliable internet access and compatible device
• Must be 18 years of age or older
• Must reside in the US, UK, Spain, Australia, Mexico, or other qualifying regions

Training & Position Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• Beginner-friendly onboarding and training
• Supplier platform instruction
• Destination and vacation product learning
• Professional certification opportunities
• Access to established supplier resources
• Travel-related discounts and industry benefits where applicable
• Continued learning and professional development
• Virtual team resources and ongoing support