Travel Services

Client Travel Experience Specialist

RemoteRemoteFull TimePosted 1 month ago

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Required skills

Client support
Vacation planning
Customer service
Online research
Remote work
Supplier systems
Digital tools
Communication skills

Nice to have

Destination weddings
Honeymoons
Cruises
Family vacations
Luxury getaways
Resort vacations

Role summary

Hope's Global Getaways, a remote travel planning company, seeks organized and client-focused Client Travel Experience Specialists. This role involves assisting clients with planning various leisure trips, including resort vacations, cruises, and international destinations. Responsibilities include gathering client needs, researching options, presenting choices, coordinating services, organizing trip details, and maintaining client communication. The position requires strong customer service, organization, attention to detail, online research skills, and the ability to work independently in a remote setting. Flexible scheduling (part-time or full-time) is available.

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

We are seeking organized, client-focused individuals to join our virtual team as Client Travel Experience Specialist. This role focuses on providing personalized support to travelers as they explore vacation possibilities, make selections, and prepare for their upcoming trips.

You will assist with a variety of leisure experiences, including resort vacations, cruises, couples escapes, family trips, group getaways, tours, celebrations, and international destinations. The position is ideal for someone who enjoys working with people, researching options, and keeping details organized.

Primary Responsibilities

Gather information about each client's vacation needs and priorities
Explore destinations and identify experiences that match client requests
Research accommodations, cruises, transportation, excursions, tours, and packages
Present suitable choices based on preferences, dates, and spending range
Provide helpful information about amenities, inclusions, and available offers
Assist with coordinating chosen services through approved supplier platforms
Organize confirmations, schedules, and essential trip information
Monitor payment dates, required documentation, and other planning deadlines
Stay in contact with clients and provide timely updates
Review reservation information to ensure details are correct
Support routine adjustments and client questions when needed
Maintain accurate records of client communications and arrangements

What We're Looking For

Professional and personable communication skills
Strong customer-service mindset
Good organization and attention to detail
Comfortable conducting online research
Ability to manage several client requests and priorities
Self-directed and dependable in a remote environment
Basic computer, email, and internet skills
Willingness to learn supplier systems and digital tools
Reliable internet access and compatible device
Must be 18 years of age or older
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Opportunity Benefits

Fully remote opportunity
Flexible part-time or full-time scheduling
Beginner-friendly onboarding and training
Supplier platform and reservation education
Destination and vacation product learning
Professional certification opportunities
Access to established supplier resources
Continued skill and professional development
Travel-related discounts and industry benefits where applicable
Virtual team resources and ongoing support

Ready to apply?

You'll be redirected to Hopesglobalgetaways's application page.