Senior Associate, Strategic Engagement
Required skills
- patient outreach
- telephonic
- in-person home visits
- healthcare engagement
- HIPAA compliance
- coordination
- Microsoft Excel
- EMR platforms
- travel
Nice to have
- Medicare
- Medicare Advantage
- sales
- flexible attitude
- positive attitude
- people skills
Role summary
The Sr. Associate, Strategic Engagement will focus on improving patient engagement and participation in a primary care model through telephonic and in-person outreach in Western North Carolina. Responsibilities include connecting with high-priority patients, guiding them to services, community-based engagement (approx. 10%), documenting interactions while maintaining HIPAA compliance, and communicating effectively with patients, families, caregivers, and healthcare providers. The role requires reliable transportation and the ability to work independently in a fast-paced environment. Proficiency in Microsoft Excel and EMR platforms is necessary. Familiarity with Medicare and Medicare Advantage programs is a plus.
About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
About the Role
The Sr. Associate, Strategic Engagement will play a key role within the Growth team and will be responsible for improving patient engagement and fostering participation in our care model. This position is dedicated to conducting patient outreach (telephonic and in-person home visits) in Western North Carolina.
What You’ll Do
Patient Outreach & Engagement:
Community-Based Engagement:
Documentation & HIPAA Compliance:
Communication & Coordination:
About You
A great candidate for the role has:
At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
