
In-House Marketing Coordinator - Highland Inn
Required skills
- sales presentations
- customer expectations
- eligibility requirements
- persuasive techniques
- revenue maximization
- guest loyalty
- guest experience
- company standards
- company policies
- safety procedures
Nice to have
- concierge
- sales experience
Role summary
Hyatt Vacation Club at Highlands Inn in Carmel, CA is seeking an In-House Marketing Coordinator/Vacation Sales Concierge. This full-time, onsite role involves scheduling sales presentations, managing customer expectations, and providing excellent guest service to meet sales goals. The position requires sales or customer service experience, availability to work weekends and holidays, and a motivated, team-oriented attitude. Compensation includes hourly pay plus commission and bonuses, with benefits like medical, dental, vision, and travel discounts.
Are you looking for a place where meaningful moments are made together?
Our Hyatt Vacation Club at Highlands Inn location in Carmel, CA is looking for an In-House Marketing Coordinator/ Vacation Sales Concierge to join their Sales & Marketing team.
Pay: $16.50/hour plus commission/bonuses
Schedule: Full-time/5 days per week, must be open to work weekends
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an In-House Marketing Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled:
Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
As a Coordinator Marketing In House, a typical day will include:
Schedules sales presentations and manages customer expectations.
Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
Guest Experience and Company Standards:
Welcome and greet guests; anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Coordinator Marketing In House:
Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
Available to work various shifts, holidays, and weekends.
Concierge, and/or sales experience preferred.
Position may require background and drug screening, in accordance with state and local requirements.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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