IHG Hotels & Resorts Verified
Hospitality, Hotels & Resorts
Assistant Front Office Manager
United StatesOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available
Required skills
- Front Office
- Guest Service
- Management Experience
- English Fluency
Nice to have
- Other languages
- Budgeting
- Revenue Generation
- Upselling
- PBX Procedures
- Emergency/Crisis Management
Role summary
Seeking an Assistant Front Office Manager to oversee front office operations, including registration, reservations, porter, and concierge services. This role involves managing and coaching the front office team to deliver exceptional guest experiences, handling guest relations and complaints, conducting inspections, and contributing to budget preparation and revenue generation through up-selling. The manager will also lead team training and crisis response. Requires 1-2 years of front office/guest service experience with management experience and fluent English. Other languages are preferred.
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on PBX procedures and taking the lead during an emergency or crisis● Reporting into the Director of Front Office you’ll manage a team of front desk employees across several specialisms.
What We need from you:
● 1-2 years of Front Office/Guest Service experience including management experience● Must speak fluent English ● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes● Engaging with guests to build personal relationships and remedy any complaints● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk● Training team members on PBX procedures and taking the lead during an emergency or crisis● Reporting into the Director of Front Office you’ll manage a team of front desk employees across several specialisms.
What We need from you:
● 1-2 years of Front Office/Guest Service experience including management experience● Must speak fluent English ● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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