Administrative Assistant/Intake Coordinator

C & A Services Intake Coordinator / Administrative Assistant

iMind Behavioral Health | Lanham, MD (Forbes Boulevard)

Department: Children & Adolescent (C & A) Services
Reports To: Office Manager
Job Type: Full-Time 
Compensation: $23-$26

About iMind Behavioral Health

iMind Behavioral Health is committed to providing accessible, compassionate, and high-quality behavioral health services to individuals and families. Our Children & Adolescent (C & A) Services program supports children, adolescents, and families experiencing behavioral health challenges through timely intervention, care coordination, and stabilization services.

We are seeking a detail-oriented, organized, and customer-focused C & A Services Intake Coordinator/Administrative Assistant to support daily program operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

What You'll Do

Front Desk & Client Services

• Serve as the primary point of contact for clients, families, and referral sources.

• Answer calls, greet visitors, process referrals, and assist families with intake paperwork.

• Explain insurance benefits, eligibility, and coverage information to clients and families.

• Maintain organized records and a professional, welcoming office environment.

Client Registration & Insurance Verification

• Accurately register clients and enter demographic and insurance information into InSync EHR, Greenspace, and BHL.

• Verify insurance eligibility, benefits, and required authorizations.

• Ensure consent forms and registration documents are complete and accurate.

• Maintain consistent client information across electronic systems.

Scheduling & Program Coordination

• Schedule assessments, evaluations, follow-up appointments, and school re-entry meetings.

• Manage provider calendars and coordinate appointments through InSync.

• Send appointment reminders, monitor attendance, and follow up on missed appointments.

• Coordinate referrals and communication between C & A Services and other agency programs.

Billing & Administrative Support

• Review documentation for completeness to support accurate and timely billing.

• Monitor billable service entries and identify missing or incomplete documentation.

• Apply basic knowledge of medical billing codes and insurance requirements.

• Communicate documentation concerns to clinicians and billing staff for correction.

• Assist with program reporting, tracking client incentives, and maintaining administrative records.

• Support program leadership with additional administrative duties as assigned.

What You'll Need

• High school diploma or equivalent required; associate degree in healthcare administration, business administration, or related field preferred.

• Minimum 1 year of administrative or customer service experience, preferably in healthcare or behavioral health.

• Basic understanding of health insurance, eligibility verification, and medical billing procedures.

• Strong computer skills, data entry accuracy, and ability to navigate multiple electronic systems.

• Excellent organizational, multitasking, and time-management skills.

• Strong written and verbal communication skills.

• Ability to maintain confidentiality and comply with HIPAA requirements.

• Professional demeanor, strong customer service skills, and ability to work collaboratively with clinical and administrative teams.

Preferred Qualifications

• Experience with electronic health records (EHR), particularly InSync.

• Knowledge of Medicaid, commercial insurance, and behavioral health billing requirements.

• Experience with insurance verification, benefits coordination, and medical billing codes.

• Previous experience in behavioral health, pediatric healthcare, or youth services.

• Familiarity with Greenspace or other outcome measurement platforms.

• Bilingual proficiency in English and Spanish is a plus.

Compensation & Benefits

Benefits for eligible employees may include:

• Medical, dental, and vision insurance

• Paid time off

• Professional development opportunities

• Supportive, team-oriented work environment

• Career growth and advancement opportunities

Apply Today!

If you are organized, dependable, passionate about helping families, and committed to accuracy and excellent customer service, we encourage you to apply.

Join iMind Behavioral Health and help make a difference in the lives of children, adolescents, and families in our community.

iMind Behavioral Health is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

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