Practice Manager

Goodman Campbell Team

At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. 

We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.

Job Summary

Due to exciting practice growth, we are seeking a dedicated and capable ­Practice Manager to oversee the establishment/growth of, and daily administrative operations of, our NEW clinic located in Fishers, IN, opening in 2027. We are looking to hire this manager prior to the clinic’s opening, and training would take place at our Carmel headquarters, with variable travel to our Greenwood, Avon, and Noblesville clinics (with mileage reimbursement per IRS guidelines). Your duties will include building the staffing model at this new clinic, supporting the clinic’s growth (including the MDs’ practice growth), optimizing patient care and enhancing employee engagement by proactively identifying areas of improvement. You will be empowered to quickly develop impactful solutions, critical thinking, active communication and collaboration with management peers, physicians and staff are essential for success.

To be successful in this role, you should exhibit exceptional managerial abilities, which will ultimately translate to excellent patient care. Outstanding practice managers are experienced in proactively addressing issues that prevent the clinic from running smoothly. Exceptional organizational skills to ensure the highest level of patient care and employee engagement are a necessity. In addition to managing day-to-day operations, communication and interoffice coordination, this role requires a passion for mentoring staff members - through efficient hiring practices and hands-on training. 

Job Duties

1. Manages all activities of a medical office. Such as:
   1. Patient arrival, registration, and check out
   2. Patient phone calls and scheduling
   3. Electronic Chart preparation, pre-certification, and benefits
   4. Patient forms – disability, FMLA, etc.
   5. Surgery and hospital charge capture
   6. Maintaining MD schedule and patient scheduling templates
   7. Maintain and enhance referring MD and hospital relationships
2. Proficient in all office functions and expected to fill in as necessary.
3. Manages day-to-day office activities through development, utilization, and relationship building with physicians and office staff.
4. Manages employee relations, including staffing, payroll, performance, and employee training and development. 
5. Functions as a liaison between Patients, Physicians, Allied Health, Staff, and Administration.
6. Provides insight/direction to GCBS teams to improve operating performance and efficiency. 
7. Facilitates interdepartmental collaboration and cooperation between other Goodman Campbell clinics to ensure an integrated system for delivery of care at all locations.
8. Attends monthly management meetings and is responsive to other meetings and committees as required.
9. Able to analyze clinic data and collaborate with the Director of Operations as needed in the areas of operational efficiencies and employee relations.
10. Maintains compliance with all OIG, OSHA, HIPAA, EEOC and other governmental regulatory guidelines.

Knowledge, Skills and Abilities Required

1. Ability to proactively identify and resolve issues that prevent clinic from running smoothly
2. Ability to exercise initiative, sound judgment and problem solving techniques in the decision making process
3. Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public
4. Ability to plan, organize, and supervise
5. Ability to collaborate and communicate clearly
6. Respect for organizational policies, procedures, systems, and objectives
7. Knowledge of healthcare administration systems
8. Knowledge of governmental regulations and compliance requirements
9. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system

Educational and Experience Required

Preferred Education: B.S. degree or equivalent combination of education and experience in healthcare administration.

Experience: At least five years’ prior healthcare supervisory experience in practice management.