Quality Control Supervisor

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

This position will be based temporarily in NE San Antonio while our new manufacturing plant is coming online. Our permanent location is approximately 25 minutes away at Brooks, 7515 Inner Circle Dr., San Antonio, 78235. The position is also 100% in-office and does not offer remote work.

ESSENTIAL FUNCTIONS:

SUPERVISION OF PERSONNEL:

COMPETENCIES:

1. Safety and Compliance • Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. • Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. • Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise • Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. • High attention to detail during inspections, data entry, and test result validation. • Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork • Clear guidance and direction for technicians and inspectors. • Effective collaboration with cross-functional teams. • Strong communication with test leads, QC leads, and production partners. • Skills in addressing conflict and supporting a positive work environment. • Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. • Strong prioritization and task organization to maintain testing throughput. • Accountability for schedule adherence, quality performance, and consistent process execution. • Adaptability to shifting priorities or unplanned challenges.
5. Growth and Development • Support training for new hires and existing team members. • Proactive approach to continuous improvement and professional development. • Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs): • Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. • Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. • Delivery: On-time testing performance, test throughput, bottleneck reduction. • Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

The future is bright at IEM. As IEM accelerates into its next phase of growth in San Antonio, we expect to create new opportunities across manufacturing, engineering, supply chain, logistics, and corporate functions. Keep an eye on our careers page to stay connected and explore the roles that will help power what’s next.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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