Program Manager

Technical Program Manager – Enterprise Systems, Infrastructure, & IT Operations

Location:

LOA – 8 month contract

Description of Service:

We are seeking a detail-oriented and proactive individual to join our Enterprise Systems, Infrastructure, & IT Operations team as a Contingent Worker. The primary responsibility of this role is to lead and support a broad range of initiatives across enterprise systems, infrastructure, and IT operations, enhancing PMO governance, standards, and operating frameworks. The ideal candidate will work closely with senior leaders and cross-functional teams to deliver IT programs and advance IT maturity.

Roles and Responsibilities:

• Lead end-to-end delivery of IT programs spanning enterprise systems, infrastructure, and operational initiatives

• Develop project plans, timelines, and roadmaps aligned to business and technical priorities

• Identify dependencies, risks, and constraints, and communicate mitigation plans

• Manage budgets, resources, and vendor deliverables as needed

• Collaborate with enterprise systems teams (ERP, finance, HRIS, supply chain, CRM), infrastructure, and IT operations

• Facilitate alignment between business stakeholders, technical leads, and executive sponsors

• Contribute to PMO governance frameworks and standardized processes

• Establish consistent project intake, prioritization, and portfolio management practices

• Mentor team members and champion continuous improvement

• Provide clear status reports and executive-level presentations summarizing progress and risks

• Ensure documentation, meeting notes, and project materials are complete and up to date

• Partner with business teams on change management, go-live readiness, and post-launch stabilization

Required Qualifications:

• Strong experience managing complex technical programs in an IT organization

• Background delivering projects in at least two of the following areas:

\* Enterprise systems (ERP, HR, CRM, finance, supply chain, etc.)

\* Infrastructure (network, data center, servers, storage, cloud)

\* IT operations (service management, automation, monitoring, support)

• Demonstrated ability to work with both technical and business stakeholders

• Experience managing vendors, partners, and cross-functional workstreams

• Excellent communication skills, including the ability to translate technical concepts for non-technical audiences

• Strong problem-solving skills and ability to drive clarity in ambiguous situations

• Ability to manage multiple concurrent initiatives with competing priorities

• Experience with setting up and managing projects in Jira and Confluence

• Familiarity with frameworks such as Agile, Waterfall, ITIL, and hybrid models

• Ability to create and maintain effective project documents, dashboards, and reports

Preferred Qualifications:

• Experience contributing to or establishing PMO governance and standards

• Experience with enterprise portfolio management tools

• Comfort working in environments undergoing transformation or modernization

• Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe credentials

• Experience with cloud platforms and modern enterprise SaaS ecosystems

• Background with integrations, data flows, and cross-system dependencies