RiseMe
Innodata Inc. logo
Innodata Inc. Verified
Data Services, Artificial Intelligence, IT Services, Content Transformation

Quality Lead, Agentic AI Workflow Evaluation

San Jose, CAOnsiteFull TimeLead$75,000–$85,000 /yrPosted 1 month agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • Agentic AI
  • workflow evaluation
  • frontier AI
  • test environments
  • AI agents
  • user intent
  • user consent
  • audit sample
  • calibration
  • rubric

Nice to have

  • RLHF
  • red-teaming
  • model evaluation
  • agent evaluation
  • trust and safety
  • sandboxed environments

Role summary

This role is for a Quality Lead focused on evaluating complex, real-world agentic AI workflows for a frontier AI customer. As a senior individual contributor, you will be accountable for the quality of AI agent task completion, ensuring safety, user intent, and consent are respected. You will own the quality system, including audit design, sampling, scoring standards, and reporting. Responsibilities include building or refining the quality approach in partnership with the customer, conducting re-scoring, running calibration sessions, maintaining rubric health, training reviewers, and deputizing for the Engagement Manager. The role requires a Bachelor's degree or equivalent, 4+ years in quality assurance/management within judgment-intensive domains like AI/ML evaluation or trust and safety, direct experience owning a quality function, familiarity with agentic systems, strong communication, and data analysis skills (spreadsheets, Python, SQL).

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are standing up a dedicated onsite team to evaluate complex, real-world agentic AI workflows for a frontier AI customer. Reviewers work through ambiguous, multi-step scenarios inside isolated test environments, assessing whether AI agents complete tasks safely, respect user intent and consent, and hold up under close scrutiny. The Quality Lead is the person accountable for whether that output is any good.

This is a senior individual contributor role. You will not manage the reviewers — that sits with the Engagement Manager — but you set the standard they are held to. You own the audit sample, run calibration, keep the rubric usable as real cases stress it, and train reviewers into the work. You are also the deputy: when the Engagement Manager is out, the engagement runs on you.

The quality approach here is not fully defined. We expect you to build it in partnership with the customer's quality leads, or at minimum to take what they have, run it honestly, and come back with specific recommendations for where it falls short.

What You’ll Own:

  • Own the quality system for the engagement: audit design, sampling strategy, scoring standards, and how quality gets measured and reported
  • Build that system with the customer's quality leads where none exists, and where one does, operate it and recommend concrete improvements based on what the data shows
  • Re-score a sample of reviewer output as a second pass; identify error patterns rather than isolated mistakes
  • Run calibration sessions: surface disagreement, work it to resolution, and document the reasoning so the outcome holds for future cases
  • Maintain rubric health — flag criteria that are ambiguous, overlapping, or silent on cases the team keeps hitting, and drive revisions through the customer
  • Train and onboard new reviewers, including nesting plans, ramp criteria, and the judgment call on when someone is production-ready
  • Give the Engagement Manager the evidence behind performance conversations: who is drifting, on what, and whether coaching is working
  • Report quality trends to the Engagement Manager and, alongside them, to the customer
  • Deputize for the Engagement Manager on delivery operations during absences
  • Maintain information security, privacy, and facility access practices required by the customer's onsite environment

    • You’ll Thrive in This Role If You Have:

  • Bachelor's degree or equivalent practical experience
  • 4+ years in quality assurance, quality management, or senior review work within annotation, evaluation, trust and safety, or a similarly judgment-intensive domain
  • Direct experience owning a quality function: you designed the audit, not just executed someone else’s
  • Significant experience with AI/ML evaluation work: annotation, red-teaming, RLHF, model or agent evaluation, or trust and safety review
  • Hands-on familiarity with agentic systems: tool use, multi-step task execution, sandboxed environments, and common failure modes
  • Demonstrated ability to run calibration with peers — including holding a position under disagreement and changing it when the argument is better
  • Strong written communication; able to document a scoring standard clearly enough that a reviewer can apply it and an auditor can check it
  • Comfortable in spreadsheets and in a dashboarding tool, with enough Python or SQL to pull and slice your own data (you will not be asked to build interfaces)
  • Experience training or onboarding reviewers into rubric-based work

    • The expected hourly salary range for this position is $75-85 p/hour, based on experience, skills, and qualifications.

    Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams.

    If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.

    Ready to apply?
    You'll be redirected to Innodata Inc.'s application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.