Program Manager

Program Manager – Adolescent Residential Substance Use Treatment – Marion, NC

Insight Human Services is seeking a Program Manager to support the launch and day-to-day operations of a clinically managed, medium-intensity ASAM 3.5 residential treatment program for adolescents. This 24/7 program serves youth with substance use disorders through stabilization, skill-building, family engagement, and coordinated recovery planning.

We are looking for a hands-on, team-oriented leader who is energized by building a strong program environment, supporting staff, and maintaining a safe, structured, and therapeutic setting for adolescents with complex needs. This role focuses on operational oversight, staff supervision, and daily program execution, and works closely with the Program Director and clinical team to ensure consistent, high-quality care.

The Program Manager plays a critical role in organizing daily programming, including therapeutic group scheduling, academic coordination, and enrichment activities.

Minimum Qualifications (QP Requirements)

• Meets Qualified Professional (QP) criteria - Bachelor’s degree in a human services field and at least 2 years experience with the population served
• Or Bachelor’s degree in a non human services field and at least 4 years experience with the population served
• Experience working with adolescents with substance use or co-occurring disorders for a minimum of 1 year
• Strong organizational, communication, and crisis management skills
• Ability to manage competing priorities in a fast-paced environment

Preferred Qualifications

• Master’s degree in a human services field (e.g., social work, counseling, psychology) and at least 1 year of documented experience with the population served (adolescents with substance use disorders and/or co-occurring mental health conditions)
• Experience managing staff in a residential or 24-hour setting preferred
• Experience in residential behavioral health program
• Familiarity with ASAM Criteria and Level 3.0 or higher
• Experience with scheduling, milieu management, and operations

Key Responsibilities

• Provide general oversight of the program as delegated by the Program Director
• Coordinate daily schedules including therapeutic groups, education, enrichment activities including recreation, money management, and nutrition education
• Ensure a structured, safe, and therapeutic environment
• Support academic coordination with schools and stakeholders
• Support and coordinate admissions, discharges, and transitions of care in collaboration with the Program Director and licensed clinical staff, ensuring all required processes, documentation, and communication are completed
• Ensure compliance with NC Medicaid Clinical Coverage Policy 8D-5 and ASAM 3.5
• Maintain program quality, performance, and satisfaction standards
• Develop staff schedules and ensure 24/7 coverage
• Support staff training, onboarding, and supervision
• Monitor documentation and incident reporting
• Participate in team meetings and quality improvement
• Coordinate with families, DSS, DJJ, and community partners

Program Oversight and Availability

• · Ensure consistent implementation of program structure across all shifts
• · Maintain operational readiness at all times
• · Available on a rotating basis for 24/7 emergency oversight (in person, telehealth, or phone)
• · Ensure coverage by Program Director when not available

Why Join Insight

An opportunity to help build and support a mission-driven adolescent residential program. Join an organization committed to safety, structure, and recovery for adolescents and their families. Insight Human Services is a 501(c)(3) nonprofit with over 50 years of service in North Carolina and a well-established reputation for high-quality substance use and mental health treatment.

Benefits:

• 403(b) retirement plan
• 401(b) company matching up to 5% of salary
• Health Insurance – 100% employer paid basic plan with monthly employer HAS contribution or additional buy-up and family coverage options
• Dental and Vision insurance
• Life Insurance
• Health FSA and Dependent FSA
• Company paid short-term and long-term disability
• Accident, hospital indemnity, and critical illness insurance
• Employee assistance program
• Paid time off and sick leave
• Professional development assistance

Employment Status

Exempt, full time

Salary Range

$60,000 - $65,000

Location

On site. Marion, North Carolina

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Relocation assistance
• Vision insurance

Experience:

• Adolescent Behavioral Health: 1 year (Required)

Work Location: In person