Front Desk Receptionist

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The essential functions of this position include, but are not limited to the following:

• Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.
• Schedule new and follow-up patient appointments accurately and efficiently.
• Greet and check in patients, verify and update demographic and insurance information.
• Perform check-out procedures, including scheduling return visits and collecting co-pays.
• Verify insurance eligibility and benefits prior to appointments.
• Post charges and co-payments in the practice management system and reconcile daily transactions.
• Maintain a clean, organized, and professional front desk and waiting area.
• Communicate effectively with clinical and administrative staff to ensure smooth patient flow.
• Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.
• Follow HIPAA and OSHA guidelines to ensure patient privacy and workplace safety.
• Provide general administrative support to the office as needed.
• Perform other related duties as needed.

Education and Experience:

• High School Diploma or equivalent required.
• Prior experience as a medical receptionist is preferred.
• Dermatology or specialty practice experience is highly preferred.
• Experience with electronic health record (EHR) systems is required.

Skills and Abilities:

• Strong computer skills, including proficiency in scheduling and billing software.
• Excellent interpersonal and communication skills.
• High attention to detail with the ability to multitask and prioritize effectively.
• Experience posting and balancing charges and collecting co-pays.
• Professional demeanor with a patient-centered approach.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk, and use hands to operate office equipment.
• Occasionally required to lift or move up to 20 pounds.
• Must be able to remain in a stationary position for extended periods.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical setting within a dermatology practice.
• Fast-paced, patient-centered environment with frequent interaction with patients, staff, and providers.
• Exposure to confidential patient information and standard office equipment.
• Work schedule will be determined in coordination with management and are subject to change based on business needs and managerial discretion.
• Occasional overtime may be required.
• Monday- Friday 7:45 am -4:45 pm 

The Front Desk Receptionist is responsible for managing the front office operations of the dermatology practice. This role serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. The receptionist performs a variety of administrative tasks including answering phones, scheduling appointments, verifying insurance, and processing payments. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting.