RiseMe
IntelliDyne logo
IntelliDyne Verified
IT Services, Defense & Space, Government Administration

Deskside Technician - Tier 2

Falls Church, VAOnsiteFull TimePosted 12 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • DOD Public Trust
  • Active DOD Public Trust
  • Falls Church, VA
  • Onsite
  • hardware
  • connection issue
  • Desktop and Laptop users
  • Microsoft
  • Adobe
  • Roxio

Nice to have

  • ITIL Foundations v4
  • Remedy
  • trouble ticket software

Role summary

IntelliDyne is seeking a Deskside Technician - Tier 2 for an onsite role in Falls Church, VA. This non-exempt position requires an active DOD Public Trust clearance and involves daily client interaction to resolve hardware, software, and connection issues for desktop and laptop users. Responsibilities include troubleshooting various software, ensuring data backup and restoration, resolving printing and peripheral problems, and providing support for systems like e-mail, LAN/WAN, and Active Directory. Qualifications include a DOD 8570 IAT Level II or III certification (e.g., Security+ CE), a Bachelor's degree with 4 years of technical support experience or a HS degree with 8 years, and a minimum of 4 years of enterprise experience. Familiarity with MS Office, MS Project, workstation administration, imaging, and basic network support in an Active Directory environment is essential. Excellent communication and problem-solving skills are required.

DHA - Deskside Technician- Tier 2

Clearance: Active DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

  • Daily client interface.
  • Representing IntelliDyne and its interests in all client engagements.
  • Addressing and correcting any hardware, software or connection issue
  • Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
  • Resolving problems through customer education, training and direct assistance.
  • Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Responding and correcting formatting for printing and all other peripheral issues as they arise.
  • Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
  • Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

    • Qualifications:

  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
  • Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
  • Minimum of 4 years of enterprise experience in commercial or government environment.
  • Must have an active DOD Public Trust or higher.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management including imaging.
  • Basic network support experience to include account administration in active directory environment.
  • Excellent analytical, oral and written communication, presentation, and problem-solving skills
  • Ability to gain internal support and to operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

    • Preferred:• ITIL Foundations v4 desired.• Knowledge of Remedy or other trouble ticket software.

    About Us

    IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

    For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

    Ready to apply?
    You'll be redirected to IntelliDyne's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.