Customer Support Specialist – Dog Training

RemoteRemoteFull TimePosted 14 hours ago

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Full-Time | Fully Remote | 15–17/hour | 40 hours weekly within 8 AM–9 PM CST

About the Role

Intellipet is seeking a customer support professional to assist clients and trainers across phone, chat, and video. This role combines high-quality client service with dog-training program support, so the strongest candidates are comfortable managing multiple systems, communicating professionally, and learning or applying positive-reinforcement training concepts.

Minimum Qualifications

Customer support, client services, or call center experience

Professional written and verbal communication skills

Comfort supporting customers across phone, chat, and video

Ability to navigate multiple systems while maintaining accurate records

Strong judgment, organization, and time management

Reliable high-speed internet and a professional remote workspace

What You’ll Do

Assist clients with program and service questions

Support trainers and clients across multiple communication channels

Resolve issues accurately and professionally

Maintain clear case notes and follow-up records

Coordinate information between clients, trainers, and internal teams

Learn and reinforce Dog Academy program standards

Preferred Experience

Knowledge of dog behavior or positive-reinforcement dog training

Pet services, veterinary, training, education, or membership-support experience

Experience handling emotionally charged or complex customer situations

Why Join Us

Fully remote work environment

Work that directly supports dogs, owners, and trainers

Collaborative team and structured training

Health, dental, vision, life, and disability insurance

401(k) match and paid time off

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of client communication, problem solving, adaptability, and professional judgment.

Equal Opportunity EmployerWe are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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Customer Support Specialist – Dog Training

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