IT Craft Support Specialist

Take Charge of Your Career at Interstates

At Interstates, we don’t just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we’re doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you’re bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you’ll be part of a crew that works hard, shares laughs, and takes pride in doing quality work. We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you’ll feel at home here.

The IT Craft Support Specialist is a field-focused IT generalist who provides hands-on and virtual support for Interstates jobsites, regional offices, and project locations. The role supports craft workers, site supervisors, and project teams by keeping hardware, software, connectivity, and standard IT processes working reliably, while traveling to key jobsites during ramp-up periods, outages, routine maintenance, and craft-focused events. Travel will be required and may be up to 50% of the employee’s time, depending on business needs.

When not traveling, the Specialist handles standard IT support tickets from either the Tulsa, Omaha, or Sioux Falls office and stays fully engaged with the IT Support team. They also serve as a subject-matter expert for jobsite and craft technology, documenting best practices, creating knowledge articles and SOPs, and helping standardize support so issues can be resolved without requiring a site visit.

Essential Duties and Responsibilities:

Required Qualifications:

Preferred Qualifications:

What We Offer:

Travel: Willingness and ability to travel up to 50% to jobsites and regional offices, including construction environments; valid driver’s license and ability to meet company travel requirements.

Compensation: The pay range for this position is $51,910 to $64,890+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.

Interstates Describes Its Culture as: Family-Like:

Benefits:

What You Should Know Before You Apply

Interstates may collect personal information as part of your job application, such as your contact details, work history, education, and any information you provide. This information is used only for recruitment, to evaluate your candidacy, and to meet legal requirements. For details about our privacy practices and your rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy. By applying, you acknowledge that you have reviewed this notice.

Interstates is an EEO provider and offers a drug-free workplace. Employment at Interstates is at-will and may be terminated at any time with or without notice or cause, except as otherwise provided by law.