EdTech, E-learning, Software

IT Help Desk Specialist

San Mateo, CAOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Required skills

Help Desk
Technical Support
macOS
Windows
Linux
Google Workspace
Vonage
Entra ID
AV Equipment
Process Improvement

Nice to have

M&A Technology Integration
Computer Information Systems

Role summary

IXL Learning is seeking a Help Desk Specialist for their San Mateo, CA office. This full-time role involves providing advanced technical support and mentorship to help desk specialists, ensuring exceptional internal customer experiences. Responsibilities include deploying, maintaining, and troubleshooting hardware, software, and operating systems across macOS, Windows, and Linux platforms, resolving complex tickets, administering systems like Google Workspace and Entra ID, enhancing documentation, and contributing to M&A technology integration. A Bachelor's degree and 3-5 years of help desk experience are required, along with experience managing conference rooms and A/V equipment.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.

This is a full-time position that requires you to be in our IXL headquarters office in San Mateo, CA. The work schedule for this role is Monday-Friday in the office.

WHAT YOU'LL BE DOING

Provide advanced technical support and mentorship to help desk specialists

Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance

Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms

Quickly and efficiently resolve complex support tickets involving hardware, software, and malware

Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems

Enhance documentation for processes, training, and internal resources

Contribute to the technology integration of mergers and acquisitions across several business units

WHAT WE'RE LOOKING FOR

Bachelor’s degree in computer information systems or a related field

3-5 years of experience in help desk support

Experience managing conference rooms and A/V equipment

Excellent written and spoken communication skills

Strong ability to prioritize tasks, use resources wisely, and drive process improvement

Customer-centric attitude with a strong passion for helping others

Passion for improving education through technology!

The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com

Rosetta Stone provides an immersive learning experience for 25 languages

Wyzant is the nation's largest community of tutors, covering 300+ subjects

Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Ready to apply?

You'll be redirected to IXL Learning's application page.