EdTech, E-learning, Software

Professional Learning Lead, Operations

United StatesOnsiteFull TimeLeadPosted 2 months agoVisa sponsorship available

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Required skills

professional learning
team management
process-driven
customer support
Google Suite
logistical support
scheduling
travel approval
process improvement
stakeholder management

Nice to have

Salesforce
EdTech

Role summary

IXL Learning is seeking a Professional Learning Lead, Operations to manage and motivate a team of coordinators and lead team operations. This role involves overseeing daily operations, scheduling professional development, managing systems and processes, handling travel approvals, and providing logistical support for events. The ideal candidate is highly organized, process-driven, and excels in customer support and communication. They should be able to support and motivate a team while also being hands-on. Key responsibilities include developing scalable systems, evaluating processes, maintaining scheduling oversight, and working with internal teams on Salesforce reports. A BA/BS degree and 5+ years in operational roles are required, with previous management experience strongly preferred. Proficiency in Google Suite is essential, and Salesforce experience is a plus.

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Professional Learning Lead, Operations to manage and motivate a small team of coordinators and lead team-wide operations. #LI-EM1

In this role, you will oversee the daily operations of the Professional Learning Group, including scheduling professional development, managing and maintaining team-wide systems and processes, approving and booking travel, and providing logistical support for internal meetings and events. You will work cross-functionally to manage and evaluate systems and processes within the PLG team.

We are seeking a highly organized and process-driven leader who excels in customer support and effective communication. You are the kind of leader who can support and motivate a team and is also willing to jump in and do the work when needed.

WHAT YOU'LL BE DOING

Manage, support, and develop a team of coordinators, ensuring the team provides excellent customer service

Develop and maintain scalable, efficient systems to support team operations

Regularly evaluate and identify gaps in existing processes and escalate to senior leadership

Maintain oversight of professional development scheduling across seven regions

Work closely with internal teams to evaluate and develop Salesforce reports and dashboards to drive team efficiency

Oversee all aspects of the travel approval process for the professional learning team

Maintain high standards of quality for your team’s work

Provide logistical support for internal events and meetings

WHAT WE'RE LOOKING FOR

BA/BS degree

5+ years working in operational roles

Previous management experience strongly preferred

A positive, upbeat leader who thrives in a fast-paced environment

A self-starter with the ability to plan and build timelines, prioritize tasks, and act resourcefully to resolve problems

Organized, methodical, and detail-oriented; ability to effectively manage multiple projects and tasks concurrently, from start to finish

An exceptional verbal and written communicator who can work well with a wide range of people

A thoughtful and creative problem solver who aligns their work with the company’s mission and priorities

Proficient with Google Suite

Experience with Salesforce a plus

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com

Rosetta Stone provides an immersive learning experience for 25 languages

Wyzant is the nation's largest community of tutors, covering 300+ subjects

Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

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