IT Support Specialist

We're looking for a hands-on IT professional to support our team as we scale in a fast-paced startup environment. This position starts at approximately 4 hours per day (9am-1pm or 10am-2:30pm) onsite and is expected to transition to full-time as the company grows. You'll be the go-to person for day-to-day IT support, handling everything from user help desk requests to infrastructure and systems administration.

Key Responsibilities

• Provide Level 1 through Level 3 technical support for staff, in person
• Set up, configure, and maintain workstations, laptops, printers, and peripherals
• Manage user accounts, permissions, and onboarding/offboarding
• Administer Microsoft 365, including email, file sharing, and security settings
• Support network infrastructure including switches, firewalls, Wi-Fi, and VPN
• Troubleshoot and support lab equipment, instrument PCs, and connected systems
• Maintain backups, patching, endpoint protection, and asset inventory
• Document procedures and work with outside vendors and service providers as needed
• Help support data integrity and compliance practices in a regulated environment

Qualifications

• 4 year degree in relevant coursework 
• 3+ years of IT support experience across help desk and systems administration
• Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users
• Self-directed and comfortable working independently
• Reliable transportation and ability to be onsite daily
• Solid documentation skills
• Someone who is a team player and would assist other team members in other departments with other administrative tasks

Preferred Attributes

• Experience supporting biotech, life sciences, or laboratory environments
• Familiarity with lab instruments or scientific software
• Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements
• Relevant certifications (CompTIA A+, Network+, Microsoft, etc.)

Schedule and Compensation

• Part-time, approximately 20 hours per week onsite, with a planned move to full time
• Pay range: $38/hr to $60/hr per hour, based on experience
• Benefits are not offered for part-time employment