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Kelso Building Services Verified
Specialty Trade Contractors

Dispatcher

Atlanta, GAOnsiteFull TimePosted 3 days ago

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Required skills

  • dispatcher
  • scheduling
  • detail-oriented
  • customer support
  • data entry
  • Microsoft Office

Nice to have

  • administrative support
  • service coordination
  • office operations
  • process improvement
  • efficiency
  • customer satisfaction

Role summary

A fast-paced service organization seeks a detail-oriented Dispatcher to manage daily operations. This role serves as a central communication hub between customers, office staff, and field technicians, ensuring efficient handling of service requests. The ideal candidate thrives in a structured environment, enjoys problem-solving, and is dedicated to excellent customer support. Responsibilities include coordinating appointments, providing customer updates, facilitating team communication, maintaining accurate data in company systems, tracking service activity, addressing service issues, and performing administrative functions to support operational excellence.

We are seeking a detail-oriented dispatcher to support the day-to-day operations of a fast-paced service organization. In this role, you will serve as a central point of communication between customers, office personnel, and field technicians while helping ensure that service requests are handled efficiently. This position is ideal for someone who thrives in a structured environment, enjoys problem-solving, and takes pride in delivering excellent customer support.

Compensation: $18-$21 per hour based on experience, skills, and qualifications.

Primary Responsibilities

  • Coordinate Daily Service Appointments: Schedule, modify, and prioritize work orders while balancing technician availability and customer needs.
  • Provide Outstanding Customer Support: Communicate with customers regarding appointments, service status updates, and general questions.
  • Facilitate Team Communication: Ensure technicians have the information and resources needed to complete assignments successfully.
  • Maintain Accurate Data: Enter and update customer details, service records, and operational information within company systems.
  • Track Service Activity: Monitor the progress of active work orders and assist in keeping projects on schedule.
  • Address Service Issues: Respond to schedule adjustments, urgent service requests, and customer concerns in a timely and professional manner.
  • Perform Administrative Functions: Prepare reports, organize documentation, and assist with various office support activities.
  • Support Operational Excellence: Work closely with management and team members to improve processes, efficiency, and customer satisfaction.

    • Qualifications

  • Professional Experience: Background in administrative support, customer service, service coordination, office operations, or a similar position preferred.
  • Interpersonal Skills: Ability to communicate effectively with customers, coworkers, and external contacts.
  • Organizational Strength: Capable of handling multiple assignments, prioritizing tasks, and meeting deadlines.
  • Technology Proficiency: Comfortable using Microsoft Office applications, scheduling software, database systems, or CRM platforms.
  • Industry Knowledge: Experience working in service, maintenance, construction, facility support, or trade-related environments is beneficial but not required.

    • What Makes Someone Successful in This Position?

  • Maintains focus and organization in a busy office environment.
  • Approaches challenges with a proactive and solution-oriented mindset.
  • Pays close attention to detail and follows through on commitments.
  • Builds positive relationships with customers and coworkers.
  • Demonstrates reliability, professionalism, and strong customer service skills.
    • Ready to apply?
    You'll be redirected to Kelso Building Services's application page.

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